Boutique Retail Associate & Volunteer Coordinator

Humane Society of Greater Dayton; Centerville (IA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

401(k)

Employee assistance program

Paid training

Job summary

The Humane Society of Greater Dayton operates Dayton Humane & Co, a resale boutique in Centerville, where a Store Associate delivers strong sales and service with a focus on customer satisfaction. The role involves maintaining a clean, stocked store, processing donations, and aiding volunteers during shifts.

Shifts may include evenings and weekends. The position requires a high school diploma and at least one year of retail experience, plus the ability to pass a background check and handle

Qualifications

• High School Diploma or Equivalent.
• At least one (1) year of retail experience is preferred
• Friendly, energetic personality with strong customer service skills.
• Ability to handle transactions accurately and responsibly.
• Flexibility to work weekends.
• Ability to pass a background check.
• Positive attitude and helpful, courteous approach to resolving customer questions.
• Ability to work unsupervised when needed and remain productive.
• Knowledge of antiques, vintage, retro, or collectible items is a plus
• Strong commitment to the mission of the Humane Society of Greater Dayton and Dayton Humane & Co.
• Proficient in verbal and written communication, able to present ideas logically, clearly, and concisely.
• Highly organized and detail-oriented; able to prioritize tasks, and adapt quickly.
• Familiarity with point-of-sale systems (Square, Clover) and associated CRM functions is a plus.
• Strong interpersonal skills with the ability to effectively collaborate with diverse teams, including staff, volunteers, and community partners.
• Extensive computer skills and familiarity with office equipment.
• Flexibility, resilience, and the capacity to work effectively under varied conditions, maintaining a positive and professional demeanor.
• Valid driver's license and clean driving record for duties requiring transportation.

Responsibilities

• Customer Service: Provide an exceptional shopping experience, assist with product inquiries, and help customers with transactions and rewards program sign-ups. Resolve customer complaints fairly, referring unresolved issues to the Store Manager.
• Volunteer Support: Work with volunteers, ensuring they feel welcomed and valued. Assist in training, task assignments, and creating a positive team environment.
• Donation Processing: Greet donors, accept and process donations, and ensure efficient sorting, pricing, and preparation for the sales floor.
• Inventory and Store Presentation: Maintain the sales floor by restocking items, organizing merchandise, and setting up displays to uphold the boutique’s high-end ambiance. Ensure store cleanliness, including sweeping and organizing hangers, carts, and baskets.
• Cashiering and Sales Support: Operate the register accurately, manage cash and card transactions, and ensure proper opening and closing procedures. Support daily administrative tasks as needed.
• Additional Responsibilities: Assist with pick-up and delivery of donations as needed to support store operations.
• Attend team meetings and training sessions to stay informed on store operations and customer service expectations.
• Participate in planning and executing store events or vendor markets as directed by the Store Manager.

Skills

Retail experience

Customer service

Cash handling

Background check

Weekend flexibility

Verbal and written communication

Education

High School Diploma or Equivalent

Tools

Square

Clover

Job description

The Humane Society of Greater Dayton operates Dayton Humane & Co, a resale boutique in Centerville, where a Store Associate delivers strong sales and service with a focus on customer satisfaction. The role involves maintaining a clean, stocked store, processing donations, and aiding volunteers during shifts.

Shifts may include evenings and weekends. The position requires a high school diploma and at least one year of retail experience, plus the ability to pass a background check and handle