Volunteer Support Specialist

Humane Society of Greater Dayton; Centerville (OH); On-site; USD 19,000 - 23,000; Part time

Job summary

The Humane Society of Greater Dayton is seeking a part-time Volunteer Support Specialist to enhance volunteer engagement across Dayton Humane & Co and the MeowZa Cat Boutique. Reporting to the Volunteer Coordinator, you will recruit, train, and manage volunteers for our signature events and daily programs.

Responsibilities include overseeing the Better Impact system, coordinating tours, and delivering exceptional customer service to volunteers and the public.

Qualifications

• High School Diploma or GED.
• 1+ year of experience in a volunteer management or community-facing role preferred.
• Basic computer skills including Microsoft Office.
• Experience and ability to use standard office equipment.

Responsibilities

• Recruits, trains, schedules, and provides ongoing mentorship to volunteers.
• Serves as a primary administrator for the Better Impact volunteer management system.
• Coordinates and leads group tours and corporate volunteer days.
• Oversees volunteer recruitment and on-site management for signature events.
• Works with the Volunteer Coordinator to align policies and standards.
• Provides high-level customer service to the public, volunteers, and groups.
• Handles event administrative needs, including registration and setup/teardown.
• Trains, encourages, and motivates volunteers.

Skills

Communication skills

Time management

Volunteer recruitment

Organizational skills

Education

High School Diploma or GED

Experience in volunteer management or community-facing role

Tools

Microsoft Office

Job description

The Humane Society of Greater Dayton (HSGD) is proud to be a no-kill organization that has been serving the animals and people of the Miami Valley since 1902. To put that into perspective, we were committed to the animals in our community before the Wright Brothers invented flight! Our mission is to build a community in which all animals are valued and free from suffering, and life is enhanced through relationships with pets.

We are looking for a part-time Volunteer Support Specialist at the Humane Society of Greater Dayton. Reporting directly to the Volunteer Coordinator at the main shelter, this role focuses on expanding our impact by managing volunteer engagement, recruitment, and tracking for Dayton Humane & Co and MeowZa Cat Boutique. Additionally, this position takes the lead on volunteer recruitment and volunteer management for our signature community and fundraising events.

Hours: Part-Time (20-25 hours per week; requires a flexible schedule to accommodate evening and weekend events).

Responsibilities:

• Recruits, trains, schedules, and provides ongoing mentorship to volunteers specifically supporting Dayton Humane & Co and the MeowZa Cat Boutique off-site locations.
• Serves as a primary administrator for the Better Impact volunteer management system, ensuring accurate scheduling, communication, and meticulous logging of volunteer hours.
• Coordinates and leads group tours and corporate volunteer days, fostering strong, positive relationships with community partners.
• Oversees volunteer recruitment, placement, and on-site management for all major HSGD signature events, including the annual Fore Paws Golf event, Furry Skurry 5K, and the Pet Afflaire Gala.
• Works closely with the main shelter's Volunteer Coordinator to ensure alignment of volunteer policies, culture, and core organizational standards.
• Provides "red carpet" level customer service to the public, volunteers, and corporate groups in person, over the phone, and digitally.
• Responsible for handling minor event administrative needs, which may include handling money, tracking registration lists, or assisting with setup and teardown.
• May be called upon to perform other HSGD tasks to support the team as needed, including but not limited to: assisting with animal handling/transport to events, cleaning volunteer spaces, or data entry.
• Trains, encourages, motivates, and provides positive guidance to volunteers representing the Humane Society of Greater Dayton.

Essential Skills & Behavior Traits:

• Succinct communication skills, both verbal and written; ability to organize thoughts in a logical, clear, and concise manner.
• Excellent time management and organization skills, with the ability to balance multiple sites and event timelines simultaneously.
• Self-motivated to actively recruit new volunteers and improve engagement programs.
• Performs other job-related duties and activities as needed to enhance the efficiency and effectiveness of the department.
• Communicate, as necessary, to all internal and external contacts in a timely manner.
• Have a flexible schedule to accommodate off-shift hours, evenings, and weekend events.
• Travel, as needed, between main shelter, retail boutique locations, and event venues.
• Represent the Humane Society as a professional.

Minimum Position Requirements:

• High School Diploma or GED.
• 1+ year of experience in a volunteer management or community-facing role is preferred.
• Basic computer skills including Microsoft Office.
• Experience and ability to use standard office equipment.

Certifications & Training Requirements:

This position is expected to have ongoing knowledge of the volunteer management and animal welfare industries, requiring continued education to grow as a team member through certification, research, study, and interaction with other professionals and leaders.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is frequently required to stand, walk, sit, reach with hands and arms, and use hands to finger, handle, or feel.
• The employee must occasionally lift and/or move up to 30 pounds (such as event supplies, signage, or animal crates).
• Specific vision abilities required by this job include distance vision, close vision, depth perception, and ability to adjust focus and discern colors.
• May be required to safely restrain or handle animals during events or transport.

Pay: $14.00 - $17.00 per hour

Expected hours: 25.0 per week

Work Location: In person