Boutique Operations Leader — Elevate Service & Efficiency

PowerToFly; Orlando (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

A free Nespresso machine and coffee产品?

401k with company match

Educational reimbursement

Health and mental wellness programs

DE&I resource groups

Commuter benefits

Pet adoption reimbursement

Employee recognition program

Discounts at over 2,000 companies

Job summary

Nestlé Nespresso USA in Orlando is seeking a Boutique Operations Manager to ensure the smooth operation of our retail boutique. You will partner with the Boutique Manager and the Assistant Sales Manager to oversee daily store functions, manage inventory, and uphold safety and compliance standards, supporting back- and front-of-house operations.

This role requires a proactive leader with 3+ years in retail or customer service, strong technical skills, and the ability to manage shifts, weekends,

Qualifications

• High School Diploma or GED required.
• 3+ years’ experience in retail or customer service industry related profession.
• Experience in operations or back of house preferred.
• Proven ability to effectively lead and influence people; leadership experience preferred.
• Process and detail oriented with a systematic approach to work.
• Analytical problem solver; capable of identifying areas of inefficiency and creating solutions.
• Availability to work open and closing shifts, weekends, and holidays.
• Able to travel up to 10% for required meetings or training.
• 1+ years previous experience in an Operations Lead or Manager role.
• Experience directly supervising a team of 2+ employees.

Responsibilities

• Operations and Inventory Management: Partner with the Boutique Manager and Assistant Manager to ensure adherence to Retail Operations Procedures and Best Practices. This includes implementing safety protocols, managing cash operations, and overseeing stock and inventory management.
• IT Systems Management: Ensure that all technological systems function correctly by troubleshooting issues and managing IT support tickets.
• Store Services: You will maintain, teach and train employees on the coffee roaster, engraver, and the tasting bar.
• Omni Services Coordination: Manage the fulfillment of customer orders, including same-day delivery and online in-store pickups, ensuring that all services are executed efficiently and to the highest standards.
• Operational Efficiencies: Continuously identify areas for improvement within operations to enhance efficiency, productivity, and customer satisfaction. You will implement Total Quality Management (TQM) principles while adhering to safety protocols.
• Compliance Oversight: Ensure full compliance with health, safety, and environmental policies by conducting regular audits, inspections, and maintenance checks. You will lead initiatives to promote a safety-conscious culture and ensure that all employees are certified in Food Safety and CPR as per local regulations.
• Team Leadership and Development: Guide, support, and coach the back-of-house team of 2, to deliver exceptional customer experience through adherence to operational standards. You will also step in as the Manager on Duty (MOD) for front-of-house operations, assisting on the sales floor as needed and driving both employee and customer experiences.
• General Support: Assist the leadership team with various projects and tasks as business needs arise, contributing to the overall success of the boutique.

Skills

Leadership

Analytical thinking

Detail oriented

Problem solving

Time flexibility

Education

High School Diploma or GED

Tools

MS Office

Adobe

AI tools

Job description

Nestlé Nespresso USA in Orlando is seeking a Boutique Operations Manager to ensure the smooth operation of our retail boutique. You will partner with the Boutique Manager and the Assistant Sales Manager to oversee daily store functions, manage inventory, and uphold safety and compliance standards, supporting back- and front-of-house operations.

This role requires a proactive leader with 3+ years in retail or customer service, strong technical skills, and the ability to manage shifts, weekends,