Boutique Night Auditor Manager

Crescent Hotels & Resorts; New York (NY); Presencial; USD 80.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

401(k) eligibility

Professional development

Hotel travel benefits

Descripción de la vacante

Elysée New York is seeking a meticulous Night Auditor to manage overnight financial close while serving as the primary Front Desk presence during overnight hours. This role reports to Front Office leadership and emphasizes accuracy, discretion, and guest-focused service in a luxury setting.

Responsibilities include auditing nightly reports, reconciling revenue, and maintaining records in Opera Cloud, while ensuring seamless check-ins, wake-up calls, and concierge-level guest services through the

Formación

• High school diploma or equivalent required.
• Minimum one to two years of night audit, accounting, or front desk experience within a hotel environment.
• Demonstrated experience delivering personalized, high-touch guest service.
• Ability and willingness to work overnight shifts, including weekends and holidays.
• Experience within the New York City luxury hospitality market.
• Previous experience with a luxury boutique or independent luxury property.
• Familiarity with Opera Cloud or a comparable property management and accounting system.
• Multilingual capabilities are a plus, though not required.

Responsabilidades

• Run and review nightly audit reports across hotel systems, identifying and correcting discrepancies before the close of business.
• Enter and reconcile daily revenue, expenses, and allowances in Opera Cloud, the hotel's guest reservation and billing system, ensuring every figure balances before the day is closed.
• Balance department accounts and maintain accurate financial files in accordance with hotel and accounting standards.
• Reset hotel systems each night to prepare for the next day's operations, and troubleshoot or elevate any computer or system issues that arise.
• Prepare and distribute daily reports accurately and on schedule for hotel leadership review.
• Serve as the primary Front Desk presence overnight, welcoming and checking in guests with the same warmth and discretion expected at any hour.
• Respond to all guest requests overnight, including wake-up calls, reservations, and concierge-level recommendations, taking ownership of each through to completion.
• Answer incoming calls promptly and professionally, addressing overnight guest needs with the same care given to in-person service.
• Maintain accurate awareness of overnight arrivals, departures, and any special requests noted for the following day.
• Communicate clearly with the Front Office Manager, Assistant Front Office Manager, and the incoming day shift on outstanding items, discrepancies, or guest requests, including over the Relay and in shift notes.
• Coordinate with Engineering, Security, and other departments as needed to resolve issues that arise overnight.
• Alert the Front Office Manager or Assistant Front Office Manager promptly to any financial discrepancy, guest concern, or situation requiring escalation.
• Uphold Leading Quality Assurance and Elysee New York service standards in every guest interaction, including through the quietest hours of the night.
• Maintain strict confidentiality of guest, financial, and hotel information at all times.
• Maintain accurate, complete records in Opera Cloud and KYC for every guest interaction and financial transaction.
• Maintain a polished, professional appearance and an organized, presentable Front Desk area throughout the shift.

Conocimientos

Numerical accuracy

Attention to detail

Hospitality mindset

Independent work

Discretion

Verbal and written communication

Opera Cloud knowledge

Educación

High school diploma or equivalent

Herramientas

Opera Cloud

Descripción del empleo

Elysée New York is seeking a meticulous Night Auditor to manage overnight financial close while serving as the primary Front Desk presence during overnight hours. This role reports to Front Office leadership and emphasizes accuracy, discretion, and guest-focused service in a luxury setting.

Responsibilities include auditing nightly reports, reconciling revenue, and maintaining records in Opera Cloud, while ensuring seamless check-ins, wake-up calls, and concierge-level guest services through the