Boutique Manager - South Coast Plaza

Brobston Group; Costa Mesa (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Brobston Group in Costa Mesa, CA, seeks a seasoned Business Manager to lead a premier boutique, drive exceptional sales, and uphold the luxe client experience. You will develop the team, plan special events, and oversee merchandising to maintain a compelling brand image.

This role requires at least 5 years of prestige beauty, fragrance, or skincare sales and management experience in a boutique or freestanding store, with strong communication, analytical, and networking skills.

Qualifications

Responsibilities

• Lead sales activities and coach the team to achieve sales and IPT targets.
• Plan special events, merchandising, and staff presentation.
• Monitor business performance, analyze results, and communicate insights to regional leadership.
• Build client relationships and ensure client information is entered into the CRM system.
• Manage inventory, scheduling, sampling, gifting, and boutique upkeep.
• Recruit and develop a collaborative, high-performing team.

Skills

Leadership

Sales management

Client relationships

CRM

Team development

Analytical skills

Planning events

Merchandising

Communication

Confidentiality

Tools

Microsoft Office

Job description

Summary

Lead boutique operations and sales to meet and exceed business goals. Develop the team, deliver exceptional client experiences, and maintain the boutique's luxury image.

Responsibilities

• Lead sales activities and coach the team to achieve sales and IPT targets.
• Plan special events, merchandising, and staff presentation.
• Monitor business performance, analyze results, and communicate insights to regional leadership.
• Build client relationships and ensure client information is entered into the CRM system.
• Manage inventory, scheduling, sampling, gifting, and boutique upkeep.
• Recruit and develop a collaborative, high-performing team.

Requirements

• At least 5 years of prestige beauty, fragrance, or skincare sales and management experience in a boutique or freestanding store.
• Prior experience as a Business Manager, or in sales or training.
• Strong communication, networking, analytical, and problem-solving skills.
• Entrepreneurial, results-oriented, empathetic, positive, and collaborative approach.
• Ability to maintain business confidentiality; Microsoft Office experience preferred.
• Availability to meet business needs and limited travel as required.