Boutique Manager | South Coast Plaza

LVMH Perfumes & Cosmetics; Costa Mesa (CA); On-site; USD 97,000 - 107,000; Full time

Job summary

LVMH Perfumes & Cosmetics is seeking a dedicated manager for their Costa Mesa location. This role involves overseeing sales activities, ensuring exceptional customer service, and leading a high-performing team to achieve sales goals.

With a strong emphasis on the brand's values, the successful candidate will have over 5 years of management experience in the beauty or fragrance industry. The position offers competitive pay benefits and the opportunity to work within a prestigious luxury brand.

Qualifications

• 5+ years of prestige beauty and fragrance sales experience.
• Prior experience as Business Manager, Sales, or Training.
• Empathetic and positive team player with entrepreneurial mindset.

Responsibilities

• Manage sales activities and hold the team accountable for goals.
• Complete weekly business recaps for management.
• Plan and execute special events and in-store trainings.

Skills

Sales management

Team leadership

Customer relations

Analytical skills

Communication skills

Tools

Microsoft Office

Job description

Job Responsibilities

• Managing the execution of sales activities to meet and exceed monthly, seasonal, and annual sales goals by holding the boutique team accountable for sales and IPT goals.
• Completing weekly business recaps for the Account Executive and Sales Director team.
• Planning, organizing, staffing, and executing special events. Partnering with the Senior Regional Account Executive/Training Manager to schedule and execute in‑store trainings and morning meetings for launches, promotions, and company focuses.
• Maintaining an impeccable and luxurious brand image by monitoring proper product merchandising, staff presentation, and counter cleanliness and organization.
• Keeping boutique staff well informed and supplied with the proper tools to manage their daily business, including smart sampling, wrapping ceremonies, and the art of gifting.
• Monitoring business and analyzing results to recognize areas of opportunity, growth, and CRM opportunities; communicating with the Regional Account Executive and Regional Sales Director on business trends, opportunities, and boutique needs.
• Maintaining excellent customer relations, delighting customers by providing outstanding service, and ensuring every client is entered into the CRM system with proper follow‑up.
• Consistently tracking daily business activity: sales, samples, and stock; monitoring sales diversification to improve sales on underperforming items.
• Developing professional expertise regarding MFK business procedures, product knowledge, and selling efficiency.
• Consistently utilizing the MFK Backstage training app, ensuring courses are completed at 100 %.
• Responsible and available for store alarm calls, letting maintenance and contract workers in prior to store opening, and remaining with them.
• Executing and maintaining operational management of the boutique; responsibilities of the store include:
  • Monthly/quarterly boutique inventory
  • Quarterly visual change‑out and repair requests
  • Monthly schedule for the store and team to be given to the AE for final approval
  • Daily inventory and POS management, communication of needs to the Account Executive

Qualifications

• 5+ years of prestige beauty, fragrance, and/or skincare sales and management experience at a boutique or freestanding store environment.
• Prior experience as Business Manager, Sales, and/or Training.
• Passionate about the MFK brand and its values, and able to convey this passion to the team and clients.
• Empathetic, positive, results‑oriented, and with an entrepreneurial mindset to develop the business.
• Team player and strong listener, with knowledge of how to recruit and build a high‑performing collaborative team. Effective communication skills required.
• Must be able to network and build partnerships across all relevant levels. Resourceful and strong analytic skills for proactive problem solving and continuous improvement of store management.
• Able to understand and maintain confidentiality of business at the counter.
• Microsoft Office experience preferred.
• Availability must meet the needs of the business.
• Limited travel based on the needs of the business.

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market‑competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $97,000–107,000.