Boutique Director

Brobston Group; Beverly Hills (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

The Brobston Group in Beverly Hills seeks a Boutique Director to lead boutique sales, client development, and daily operations, driving business growth while upholding brand standards. The role requires leading a high-performing team, delivering an exceptional client experience, and managing CRM activities and events.

Ideal candidates bring 5–10 years in luxury retail, proven team development, and strong communication.

Qualifications

• 5 to 10 years of experience in luxury retail and/or the service industry.
• Experience developing teams and implementing actionable development plans.
• Excellent communication and organizational skills.
• Proficiency with SAP and Microsoft Office.
• Professional, proactive, adaptable, and able to motivate and collaborate with a team.

Responsibilities

• Achieve sales goals and KPIs, develop strategic sales plans, and pursue local business opportunities.
• Train, motivate, and develop the boutique team; coach on the selling floor and oversee performance reviews and recruitment.
• Deliver exceptional client service, develop CRM activities, and execute client events and outreach.
• Oversee boutique expenses, staffing, scheduling, reporting, inventory, shipping, security, and stock quality.
• Maintain boutique standards and visual merchandising in alignment with brand guidelines.

Skills

Communication

Organizational skills

Team leadership

Tools

SAP

Microsoft Office

Job description

Summary

The Boutique Director leads boutique sales, client development, team performance, and daily operations. This role drives business growth while delivering an exceptional client experience and upholding brand standards.

Responsibilities

• Achieve sales goals and KPIs, develop strategic sales plans, and pursue local business opportunities.
• Train, motivate, and develop the boutique team; coach on the selling floor and oversee performance reviews and recruitment.
• Deliver exceptional client service, develop CRM activities, and execute client events and outreach.
• Oversee boutique expenses, staffing, scheduling, reporting, inventory, shipping, security, and stock quality.
• Maintain boutique standards and visual merchandising in alignment with brand guidelines.

Requirements

• 5 to 10 years of experience in luxury retail and/or the service industry.
• Experience developing teams and implementing actionable development plans.
• Excellent communication and organizational skills.
• Proficiency with SAP and Microsoft Office.
• Professional, proactive, adaptable, and able to motivate and collaborate with a team.