Luxury Boutique Manager: Client Experience Leader

Watches of Switzerland Group PLC; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Omega Boutique Manager at Watches of Switzerland Group PLC leads luxury client service and boutique operations in a high-end environment, coaching a sales team to meet ambitious goals. You will stay ahead of watch trends, manage staffing and payroll, and partner with the Boutique Director to deliver an exceptional client experience.

This role requires proven luxury retail experience, strong communication, and mastery of MS Office and retail systems to support accurate sales reporting and

Qualifications

• Minimum high school diploma; college degree preferred.
• Experience in luxury retail and clienteling, with strong communication skills.
• Proficiency with MS Office and retail systems for sales reporting.

Responsibilities

• Achieve and exceed sales goals through clienteling and relationships.
• Coach team members and implement action plans for staff development.
• Stay informed on watch trends and market competition.
• Forecast, budget, and manage payroll and staffing needs.
• Lead store operations and collaborate with Boutique Director.
• Train staff on product knowledge and concierge service.

Skills

Client service

Team leadership

Sales strategy

Communication

MS Office

Education

High school diploma

College degree or equivalent

Tools

MS Office

Retail systems

Job description

Omega Boutique Manager at Watches of Switzerland Group PLC leads luxury client service and boutique operations in a high-end environment, coaching a sales team to meet ambitious goals. You will stay ahead of watch trends, manage staffing and payroll, and partner with the Boutique Director to deliver an exceptional client experience.

This role requires proven luxury retail experience, strong communication, and mastery of MS Office and retail systems to support accurate sales reporting and