Boutique Luxury Front Office Manager

Harper Associates Llc; Troy (MI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Performance-based bonus

Excellent benefits package

Career advancement opportunities

Professional development

Job summary

Harper Associates Llc in Detroit suburbs is seeking a Front Office Manager for a luxury boutique hotel. Lead front desk operations, drive guest satisfaction, and contribute to revenue management. Base salary $60,000–$70,000 with bonus and excellent benefits.

You will oversee daily operations, coach staff, manage reservations and billing, and collaborate with sales and housekeeping to maximize RevPAR and guest experience.

Qualifications

• Previous hotel front office management or guest services leadership experience.
• Experience with hotel revenue management, including room rates, occupancy, forecasting, or yield management.
• Understanding of key hotel performance metrics such as occupancy, ADR, and RevPAR.
• Experience in an upscale, luxury, boutique, or full-service hotel environment is highly desirable.

Responsibilities

• Oversee daily front office operations, ensuring a seamless and exceptional guest experience from arrival through departure.
• Lead, coach, and develop front desk associates to deliver personalized, luxury-level service.
• Manage guest relations, resolve concerns professionally, and drive guest satisfaction.
• Support revenue management strategies, including room pricing, occupancy optimization, forecasting, and maximizing RevPAR.
• Monitor room availability, reservations, booking trends, and market demand to identify opportunities for revenue growth.
• Collaborate with sales, reservations, housekeeping, and hotel leadership to maximize operational efficiency and profitability.
• Oversee front desk procedures, room assignments, billing, reporting, staffing, and scheduling.
• Analyze guest feedback and operational performance to identify opportunities for continuous improvement.

Job description

Harper Associates Llc in Detroit suburbs is seeking a Front Office Manager for a luxury boutique hotel. Lead front desk operations, drive guest satisfaction, and contribute to revenue management. Base salary $60,000–$70,000 with bonus and excellent benefits.

You will oversee daily operations, coach staff, manage reservations and billing, and collaborate with sales and housekeeping to maximize RevPAR and guest experience.