Front Office Manager

Harper Associates Llc; Troy (MI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Performance-based bonus

Excellent benefits package

Career advancement opportunities

Professional development

Job summary

Harper Associates Llc in Detroit suburbs is seeking a Front Office Manager for a luxury boutique hotel. Lead front desk operations, drive guest satisfaction, and contribute to revenue management. Base salary $60,000–$70,000 with bonus and excellent benefits.

You will oversee daily operations, coach staff, manage reservations and billing, and collaborate with sales and housekeeping to maximize RevPAR and guest experience.

Qualifications

• Previous hotel front office management or guest services leadership experience.
• Experience with hotel revenue management, including room rates, occupancy, forecasting, or yield management.
• Understanding of key hotel performance metrics such as occupancy, ADR, and RevPAR.
• Experience in an upscale, luxury, boutique, or full-service hotel environment is highly desirable.

Responsibilities

• Oversee daily front office operations, ensuring a seamless and exceptional guest experience from arrival through departure.
• Lead, coach, and develop front desk associates to deliver personalized, luxury-level service.
• Manage guest relations, resolve concerns professionally, and drive guest satisfaction.
• Support revenue management strategies, including room pricing, occupancy optimization, forecasting, and maximizing RevPAR.
• Monitor room availability, reservations, booking trends, and market demand to identify opportunities for revenue growth.
• Collaborate with sales, reservations, housekeeping, and hotel leadership to maximize operational efficiency and profitability.
• Oversee front desk procedures, room assignments, billing, reporting, staffing, and scheduling.
• Analyze guest feedback and operational performance to identify opportunities for continuous improvement.

Job description

Front Office Manager – Luxury Boutique Hotel

Detroit Suburbs, Michigan | $60,000–$70,000 Base + Bonus + Excellent Benefits

Elevate the guest experience. Drive hotel performance. Build your career in luxury hospitality.

Are you a hospitality professional who combines exceptional guest service with a strong understanding of hotel operations and revenue management? An upscale boutique hotel in the Detroit suburbs is seeking a talented Front Office Manager to lead front desk operations, enhance the guest experience, and contribute to the property's financial performance.

This is an excellent opportunity for a service-driven hotel leader with experience in front office operations, revenue management, and maximizing room revenue who is ready to take the next step in their career with a property that values its people and offers room for advancement.

What You'll Do

• Oversee daily front office operations, ensuring a seamless and exceptional guest experience from arrival through departure.
• Lead, coach, and develop front desk associates to deliver personalized, luxury-level service.
• Manage guest relations, resolve concerns professionally, and drive guest satisfaction.
• Support revenue management strategies, including room pricing, occupancy optimization, forecasting, and maximizing RevPAR.
• Monitor room availability, reservations, booking trends, and market demand to identify opportunities for revenue growth.
• Collaborate with sales, reservations, housekeeping, and hotel leadership to maximize operational efficiency and profitability.
• Oversee front desk procedures, room assignments, billing, reporting, staffing, and scheduling.
• Analyze guest feedback and operational performance to identify opportunities for continuous improvement.

What We're Looking For

• Previous hotel front office management or guest services leadership experience.
• Experience with hotel revenue management, including room rates, occupancy, forecasting, or yield management, is strongly preferred.
• Understanding of key hotel performance metrics such as occupancy, ADR, and RevPAR.
• Experience in an upscale, luxury, boutique, or full-service hotel environment is highly desirable.
• Strong leadership, communication, organizational, and problem-solving skills.
• A genuine passion for hospitality and delivering exceptional guest experiences.
• A hands‑on management style with the ability to balance guest service, team development, and financial performance.

What You'll Get

• $60,000–$70,000 base salary, depending on experience.
• Performance-based bonus opportunity.
• Excellent benefits package.
• An upscale boutique hotel environment where personalized service matters.
• Career advancement and professional development opportunities.
• The opportunity to make a meaningful impact on guest satisfaction, hotel revenue, and overall operations.

Ready to Take the Next Step?

If you're an ambitious hotel professional who understands both the art of exceptional hospitality and the business of running a successful hotel, we'd love to connect with you.