Boutique Hotel Operations Leader

Faena-Hotels-and-Residences-LL; Miami Beach (FL); On-site; USD 120,000 - 210,000; Full time

Job summary

Faena Hotels & Residences invites a Hotel Manager for Casa Faena in Miami Beach, overseeing senior operational leadership for Rooms, Front Office, and Housekeeping, plus Campo Casa Faena Front of House. You will champion Faena's culture, drive guest satisfaction, financial performance, and employee engagement across all departments.

The role requires visible leadership, collaboration with engineering and culinary teams, and a focus on service excellence during all shifts and peak periods.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or related field.

Responsibilities

• Lead Casa Faena's operations, including Rooms, Front Office and Housekeeping, and Front of House of Campo Casa Faena.
• Maintain a visible presence and ensure exceptional guest experiences across all departments.
• Oversee budgeting, labor management, safety, compliance, and Faena standards.
• Partner with Culinary and Engineering to align service and facilities with brand expectations.

Skills

People leadership

Operational judgment

Guest relations

Communication

Financial acumen

Education

Bachelor's degree in Hospitality Management

Tools

PMS

POS systems

Job description

Faena Hotels & Residences invites a Hotel Manager for Casa Faena in Miami Beach, overseeing senior operational leadership for Rooms, Front Office, and Housekeeping, plus Campo Casa Faena Front of House. You will champion Faena's culture, drive guest satisfaction, financial performance, and employee engagement across all departments.

The role requires visible leadership, collaboration with engineering and culinary teams, and a focus on service excellence during all shifts and peak periods.