Spa Operations Lead: 5-Star Service & Team Leader

FAENA; Miami Beach (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

FAENA is seeking an Assistant Spa Manager to oversee daily spa operations at our Miami Beach property. The role focuses on leading the team, managing payroll, and maintaining exemplary guest service while upholding Forbes Travel Guide standards.

Responsibilities include scheduling, training, inventory control, and cross-department collaboration to maximize revenue and guest satisfaction. A dynamic leader who can adapt to events and varying shifts will thrive in this environment.

Qualifications

• Experience leading spa operations and guest services.
• Ability to manage schedules, payroll, and budgets.
• Strong leadership and interpersonal skills.

Responsibilities

• Plans and directs daily spa operations to meet service standards.
• Ensures Forbes 5-Star Spa Standards are consistently followed.
• Tracks schedules and labor to optimize capacity and revenue.
• Oversees guest interactions, reservations, and feedback for service improvements.
• Coordinates spa events, inventory, and supplier management within budget.
• Leads training, coaching, and performance reviews for spa staff.

Job description

FAENA is seeking an Assistant Spa Manager to oversee daily spa operations at our Miami Beach property. The role focuses on leading the team, managing payroll, and maintaining exemplary guest service while upholding Forbes Travel Guide standards.

Responsibilities include scheduling, training, inventory control, and cross-department collaboration to maximize revenue and guest satisfaction. A dynamic leader who can adapt to events and varying shifts will thrive in this environment.