Boutique Hotel General Manager

Placements24; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Housing assistance

On-site accommodation

Health benefits

Job summary

Placements24 is seeking an experienced Boutique Hotel General Manager to lead operations at an exclusive property. You will manage staff supervision, guest relations, financial oversight, and marketing to maintain high standards and unique charm in a luxury setting.

The ideal candidate has 4+ years in a General Manager or senior role within boutique hotels, with a proven track record in luxury guest services, team leadership, and strong financial acumen. Degree in Hospitality preferred.

Qualifications

• 4+ years in a General Manager or senior management role in boutique hotels.
• Proven luxury guest services experience and staff management.
• Strong financial acumen with revenue management experience.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee all hotel operations to ensure seamless service and guest satisfaction.
• Inspire and lead the hotel team to deliver exceptional customer service.
• Manage budgeting, P&L, and cost control for financial health.
• Develop and implement marketing strategies to attract guests.

Skills

Staff leadership

Financial acumen

Guest service excellence

Communication skills

Hospitality ethos

Education

Degree in Hospitality Management or related discipline

Job description

About the Role

Our client is seeking an experienced and passionate Boutique Hotel General Manager to lead operations at an exclusive property in the picturesque city of George . This role requires a hands‑on leader dedicated to delivering personalized guest experiences and maintaining the unique charm and high standards of the hotel. You will be instrumental in managing all aspects of the hotel, from staff supervision and guest relations to financial oversight and marketing efforts, ensuring the property thrives in the competitive Western Cape tourism market. This is an ideal position for an individual with a flair for service excellence and a deep understanding of luxury hospitality management.

Key Responsibilities

• Manage all hotel operations to ensure seamless service delivery and guest satisfaction.
• Lead and inspire the hotel team, fostering a culture of exceptional customer service.
• Oversee financial performance, including budgeting, P&L management, and cost control.
• Develop and implement marketing strategies to attract and retain guests.
• Maintain property standards, ensuring a high level of presentation and cleanliness.
• Handle guest feedback and resolve issues promptly and professionally.

Requirements

• A minimum of 4 years in a General Manager or senior management role within the boutique hotel sector.
• Proven experience in luxury guest services and staff management.
• Strong financial acumen and experience with revenue management.
• Excellent communication and problem-solving skills.
• A passion for hospitality and a keen eye for detail.
• Degree in Hospitality Management or a related discipline is preferred.

Benefits

• Attractive salary with performance incentives.
• Potential for housing assistance or on-site accommodation.
• Comprehensive health benefits package.
• Generous annual leave allowance.
• Unique opportunity to manage a distinctive property in a beautiful location.