Boutique Hotel Front Desk Agent – Guest Experience

TMC Group LLC; Santa Barbara (CA); On-site; USD 2,617,000 - 3,444,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

PTO

Job summary

Drift Santa Barbara is a 45-room boutique hotel on State Street inviting curious guests to enjoy design and service. We’re hiring Front Desk Agents part-time who bring warmth, curiosity, and a guest-first mindset to every interaction.

You will welcome guests, coordinate with housekeeping, handle reservations, and help navigate local dining and activities while upholding Drift brand standards and a smooth guest journey.

Qualifications

• Hospitality or customer service experience preferred.
• Strong communication and guest-relations skills.
• Comfortable using technology and learning new systems.
• Ability to multitask in a fast-paced, guest-facing environment.
• Reliable, organized, and calm under pressure.
• A genuine passion for creating great guest experiences.
• Team-player energy with the ability to collaborate across departments.

Responsibilities

• Welcome guests and create a memorable check-in and check-out experience
• Anticipate guest needs, answer questions, and help guests navigate local dining and activities
• Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership
• Handle reservations, guest communication, and folio accuracy with care
• Manage guest requests and follow through to ensure resolution
• Maintain common-area readiness, cleanliness, and vibe
• Assist with on-property retail, amenities, and delivery of guest items
• Support concierge-style needs including recommendations and trip planning
• Uphold Drift brand standards and contribute to a smooth, seamless guest journey

Skills

Hospitality experience

Communication skills

Tech-savvy

Multitasking

Organized

Calm under pressure

Guest-focused

Job description

Drift Santa Barbara is a 45-room boutique hotel on State Street inviting curious guests to enjoy design and service. We’re hiring Front Desk Agents part-time who bring warmth, curiosity, and a guest-first mindset to every interaction.

You will welcome guests, coordinate with housekeeping, handle reservations, and help navigate local dining and activities while upholding Drift brand standards and a smooth guest journey.