Guest Service Representative

Parable Hospitality; San Francisco (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

401(k)

Team events & volunteering

Job summary

Hotel Emblem, a boutique property in San Francisco's Nob Hill/Union Square area, seeks a friendly Guest Service Representative to be the welcoming face of the front desk, ensuring efficient check-in/out and accurate guest accounts.

You will handle reservations by phone and in person, process payments, offer local recommendations, upsell where appropriate, and collaborate with other hotel teams to deliver warm, professional service.

Qualifications

• 1+ year of customer service or related experience preferred.
• Previous hotel front desk experience is a plus, but not required.
• Genuine passion for creating memorable guest experiences.
• Strong verbal and written communication skills.

Responsibilities

• Welcome arriving guests and provide a friendly, efficient check-in experience.
• Process guest departures, close accounts, and ensure charges are accurate.
• Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures.
• Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area.
• Accept and manage reservations by phone and in person, communicating rates and availability.
• Use suggestive selling techniques to enhance the guest experience.
• Stay informed about hotel amenities and local events to assist guests confidently.
• Maintain front desk logs and communicate across departments.
• Assist other hotel teams as needed to support the guest experience.
• Maintain a professional, positive, and courteous presence during interactions.

Skills

Customer service

Verbal communication

Cash handling

Organization

Tools

Cash register

POS system

Basic computer

Job description

Located in the heart of San Francisco where Nob Hill meets Union Square and the Theater District, Hotel Emblem is a distinctive boutique hotel inspired by the city’s Beat Generation and creative spirit. The 96-room property features eclectic accommodations, a book-filled Writer’s Alcove, Obscenity Bar & Lounge, Bluestone Lane Coffee Shop, and unique programming including live jazz, poetry events, and literary experiences. With its bold design, intimate atmosphere, and central downtown location, Hotel Emblem offers guests an experience that celebrates self-expression, creativity, and the unexpected.

THE ROLE

As a Guest Service Representative, you’ll be one of the first faces our guests see and an important part of their overall hotel experience. You’ll create a warm welcome, help guests throughout their stay, and keep front desk operations running smoothly with professionalism, accuracy, and genuine hospitality. You will:

• Welcome arriving guests and provide a friendly, efficient check-in experience
• Process guest departures, close accounts, and ensure charges are accurate
• Handle cash, credit transactions, receipts, and guest accounts according to hotel procedures
• Answer guest questions and provide knowledgeable recommendations about the hotel and surrounding area
• Accept and manage reservations by phone and in person, accurately communicating rates, availability, and hotel information
• Use suggestive selling techniques to create value and identify opportunities to enhance the guest experience
• Stay informed about hotel amenities, in-house activities, and local events so you can confidently assist guests
• Answer incoming calls, assist with outgoing calls, and manage wake-up call requests
• Receive, sort, and distribute guest mail, messages, and other communications
• Maintain accurate front desk logs and communication tools to keep the team informed
• Communicate effectively with guests and fellow team members across departments
• Assist other hotel teams as needed to support the overall guest experience
• Maintain a professional, positive, and courteous presence throughout every guest interaction

WHAT SUCCESS LOOKS LIKE

Success means guests feel welcomed, cared for, and confident that they’re in good hands. You’ll keep the front desk organized and running efficiently while handling each interaction with warmth and professionalism. You’ll be someone guests can rely on for answers, solutions, and a great first impression—and someone your team can count on to follow through.

WHAT WE’RE LOOKING FOR

• 1+ year of customer service or related experience preferred
• Previous hotel front desk experience is a plus, but not required
• Genuine passion for creating memorable guest experiences
• Strong verbal and written communication skills
• Friendly, professional, and confident when interacting with guests
• Strong attention to detail and accuracy
• Ability to prioritize, stay organized, and make good judgments in a fast-paced environment
• Comfortable handling cash, credit transactions, and basic accounting procedures
• Basic computer, typing, and cash register skills
• Dependable and willing to support the team wherever needed
• Ability to stand for extended periods and frequently walk, bend, stoop, reach, lift, and carry up to 20 lbs.
• Ability to work a flexible schedule, including weekends, evenings, and holidays

WHAT WE OFFER

• 401(k)
• Opportunities to connect, give back, and build community through team events & volunteering.