Boutique Front Desk Lead: Guest Experience & Team Growth

Method Co; Austin (TX); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

Opportunities for growth within a动态(尚待

Employee dining perks across Method Co

Sick time & vacation

Health, vision, and dental benefits

Job summary

ROOST Rainey, part of Method Co., seeks a polished, organized Front Desk Supervisor to oversee daily front desk operations and lead the front-of-house team in Austin. You’ll ensure warm, professional guest service, manage check-ins/outs, reservations, and guest inquiries, and support onboarding and coaching for the desk staff.

This role offers competitive hourly pay, opportunities for growth, employee dining perks across Method Co.

Qualifications

• 1–2 years front desk/guest-service experience; supervisory experience preferred.
• Strong communication and leadership skills.
• Warm, guest-focused demeanor with a commitment to hospitality.
• Ability to multitask and remain composed in a fast-paced environment.
• Proficiency with hotel reservation systems and front-office software.
• Strong attention to detail and organizational skills.

Responsibilities

• Lead and support front desk associates during daily operations.
• Provide warm, professional, and efficient service to all guests.
• Oversee check-ins, check-outs, reservations, and guest inquiries.
• Assist with onboarding, training, and coaching front desk team members.
• Ensure all front desk procedures, standards, and service expectations are consistently met.
• Resolve guest concerns with empathy, professionalism, and sound judgment.
• Maintain accurate records, reports, and shift documentation.
• Collaborate with housekeeping, maintenance, and management to support smooth operations.
• Monitor lobby and front desk presentation to ensure a clean, organized, guest-ready environment.
• Assist with scheduling, inventory, and administrative tasks as needed.

Skills

Front desk supervision

Guest service excellence

Leadership

Communication skills

Job description

ROOST Rainey, part of Method Co., seeks a polished, organized Front Desk Supervisor to oversee daily front desk operations and lead the front-of-house team in Austin. You’ll ensure warm, professional guest service, manage check-ins/outs, reservations, and guest inquiries, and support onboarding and coaching for the desk staff.

This role offers competitive hourly pay, opportunities for growth, employee dining perks across Method Co.