Boutique Front Desk Agent & Guest Concierge

radiatehospitality; Palo Alto (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Hotel Keen in Palo Alto is seeking a friendly Front Desk Agent / Guest Service Concierge to warmly welcome guests and manage check-in/check-out processes.

You will handle reservations, payments, and guest requests while offering local dining and activity recommendations to enhance the guest experience. The role requires excellent communication, attention to detail, and teamwork with housekeeping and maintenance to ensure top-tier service.

Qualifications

• Experience in hotel front desk, guest services, reservations, or hospitality preferred.
• Excellent customer service and communication skills.
• Strong attention to detail and organization.
• Able to multitask in a fast-paced environment.
• Familiarity with hotel PMS and basic computer apps.

Responsibilities

• Welcome guests with warmth and professionalism during check-in/check-out.
• Manage guest accounts, room assignments, payments, and folios.
• Handle reservations and special requests; update guest records accurately.
• Provide local recommendations and assist with transportation, dining, and activities.
• Collaborate with housekeeping and maintenance to ensure smooth operations.
• Maintain a safe and welcoming environment for guests and staff.

Skills

Customer service

Communication

Attention to detail

Multitasking

Hospitality mindset

PMS software

Tools

PMS software

Job description

Hotel Keen in Palo Alto is seeking a friendly Front Desk Agent / Guest Service Concierge to warmly welcome guests and manage check-in/check-out processes.

You will handle reservations, payments, and guest requests while offering local dining and activity recommendations to enhance the guest experience. The role requires excellent communication, attention to detail, and teamwork with housekeeping and maintenance to ensure top-tier service.