Front Desk Agent/ Guest Service Concierge

radiatehospitality; Palo Alto (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Hotel Keen in Palo Alto is seeking a friendly Front Desk Agent / Guest Service Concierge to warmly welcome guests and manage check-in/check-out processes.

You will handle reservations, payments, and guest requests while offering local dining and activity recommendations to enhance the guest experience. The role requires excellent communication, attention to detail, and teamwork with housekeeping and maintenance to ensure top-tier service.

Qualifications

• Experience in hotel front desk, guest services, reservations, or hospitality preferred.
• Excellent customer service and communication skills.
• Strong attention to detail and organization.
• Able to multitask in a fast-paced environment.
• Familiarity with hotel PMS and basic computer apps.

Responsibilities

• Welcome guests with warmth and professionalism during check-in/check-out.
• Manage guest accounts, room assignments, payments, and folios.
• Handle reservations and special requests; update guest records accurately.
• Provide local recommendations and assist with transportation, dining, and activities.
• Collaborate with housekeeping and maintenance to ensure smooth operations.
• Maintain a safe and welcoming environment for guests and staff.

Skills

Customer service

Communication

Attention to detail

Multitasking

Hospitality mindset

PMS software

Tools

PMS software

Job description

Front Desk Agent | Guest Service Concierge

Hotel Keen | Palo Alto, CA

Be the First Impression. Create Lasting Memories.

At Hotel Keen, we believe every guest interaction matters. Located in the heart of vibrant downtown Palo Alto, Hotel Keen delivers a personalized boutique hotel experience where genuine hospitality, attention to detail, and exceptional service set us apart.

We are looking for an energetic, outgoing, and service-focused Front Desk Agent / Guest Service Conciergeto join our team. If you love meeting new people, solving problems, and creating memorable guest experiences, we'd love to meet you.

What You'll Do

As the face of Hotel Keen, you'll play a key role in creating an exceptional guest journey from arrival to departure.

Guest Experience & Hospitality

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Create memorable first impressions during check-in and lasting positive experiences through check-out.
• Build authentic connections with guests and personalize their stay whenever possible.
• Serve as a knowledgeable local guide by providing recommendations for dining, entertainment, and attractions throughout Palo Alto and the Bay Area.

Front Desk Operations

• Process guest arrivals and departures efficiently and accurately.
• Manage guest accounts, room assignments, payments, and folios.
• Handle reservations, room requests, and special accommodations.
• Maintain accurate guest records and ensure all billing transactions are posted correctly.

Concierge & Guest Services

• Assist with luggage services, transportation arrangements, dinner reservations, and local recommendations.
• Anticipate guest needs and proactively provide solutions.
• Resolve guest concerns with professionalism, creativity, and urgency.

Hotel Knowledge & Teamwork

• Stay informed about hotel amenities, promotions, events, and daily operations.
• Collaborate with Housekeeping, Maintenance, and other departments to deliver seamless service.
• Maintain a safe and welcoming environment for guests and team members.

What Makes You a Great Fit

We're looking for someone who brings positive energy, professionalism, and a passion for people.

Preferred Qualifications

• Previous hotel front desk, guest services, reservations, or hospitality experience.
• Outstanding customer service and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask in a fast-paced environment.
• Comfortable using hotel property management systems and basic computer applications.
• Flexible schedule, including mornings, evenings, weekends, and holidays.

Why You'll Love Working at Hotel Keen

Work in the heart of exciting downtown Palo Alto

Join a fun, supportive, and hospitality-focused team

Meet travelers from around the world

Opportunity for growth and career development

Be part of a boutique hotel known for delivering personalized guest experiences

Be Bold. Be Genuine. Be Keen.

Hotel Keen is proud to be part of Radiate Hospitality and is an Equal Opportunity Employer (EOE M/F/D/V).