Boutique Front Desk Agent — Elevate Guest Experiences

Mr C. Hotels; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

The Churchill Hotel in Washington, DC, is seeking a guest services agent to provide warm, efficient service at the front desk. You will greet guests, handle check-in/out, process charges, and manage reservations using our front office system.

This full-time role requires a strong work ethic, teamwork, and flexibility to work evenings, weekends, and holidays. The pay is $18.40 per hour (USD), with standard hotel shifts.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends and holidays.
• Team player delivering great guest experiences.
• Ability to work in an office environment with desk work.

Responsibilities

• Greet and check guests in/out promptly and professionally.
• Assist with pre-registration and blocking of reservations.
• Process charges and post to guest accounts accurately.
• Maintain working knowledge of front office systems and daily transactions.
• Handle cash, checks, and credit card payments securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures.

Skills

Guest service

Cash handling

Reservation management

Communication skills

Team player

Tools

Front Office software

Job description

The Churchill Hotel in Washington, DC, is seeking a guest services agent to provide warm, efficient service at the front desk. You will greet guests, handle check-in/out, process charges, and manage reservations using our front office system.

This full-time role requires a strong work ethic, teamwork, and flexibility to work evenings, weekends, and holidays. The pay is $18.40 per hour (USD), with standard hotel shifts.