The Churchill Hotel Front Desk Agent

Mr C. Hotels; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

The Churchill Hotel in Washington, DC, is seeking a guest services agent to provide warm, efficient service at the front desk. You will greet guests, handle check-in/out, process charges, and manage reservations using our front office system.

This full-time role requires a strong work ethic, teamwork, and flexibility to work evenings, weekends, and holidays. The pay is $18.40 per hour (USD), with standard hotel shifts.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends and holidays.
• Team player delivering great guest experiences.
• Ability to work in an office environment with desk work.

Responsibilities

• Greet and check guests in/out promptly and professionally.
• Assist with pre-registration and blocking of reservations.
• Process charges and post to guest accounts accurately.
• Maintain working knowledge of front office systems and daily transactions.
• Handle cash, checks, and credit card payments securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures.

Skills

Guest service

Cash handling

Reservation management

Communication skills

Team player

Tools

Front Office software

Job description

Washington, District Of Columbia, United States

Location Description

1914 Connecticut Avenue NW, Washington, Dist. Columbia 20009

The Churchill Hotel near Embassy Row is a historic landmark hotel near Dupont Circle. Originally built in 1906 as an upscale, Beaux-Arts building, The Churchill Hotel is an intimate and elegant boutique hotel that offers modern amenities while echoing its original historic charm. Relax in recently refreshed luxurious rooms and suites with beautiful décor and with views of our vibrant neighborhood.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
• Pay; $18.40 hourly (USD)

Location

Washington Churchill-WCH

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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