Boutique Operations Associate

Brobston Group; Beverly Hills (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Wellness reimbursement

Job summary

Buccellati Boutique in Beverly Hills seeks a Boutique Assistant to deliver exceptional client experiences and uphold luxury standards. You will support hospitality, storytelling, and seamless service from welcome to sale, reporting to the Operations Manager.

Candidate should have experience in luxury retail or service, be available weekends, and possess strong interpersonal skills. SAP experience is a plus and travel for trainings may be required.

Qualifications

• Experience in luxury retail or hospitality is a plus.
• Must be available to work retail hours including weekends.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver an exceptional welcome to the client and ensure outstanding hospitality throughout their visit.
• Utilize Maison storytelling and heritage to enhance the client experience.
• Manage the flow of boutique traffic to ensure timely client attention.
• Assist commercial team with activities enabling seamless client experiences (preparation, client entertainment, product presentation, sales finalization, etc.).
• Assist with complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, etc.
• Assist with CRM tasks including data entry, reports, and client treatments.
• Consistently reach and exceed all KPIs.

Skills

Customer service

Hospitality

Computer skills

Multilingual capability

Education

Associate’s or Bachelor’s degree preferred

Tools

SAP

Job description

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian “bottega” of the Renaissance times.

The Maison’s unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary.

The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition.

Role Overview

The Boutique Assistant inspires each client’s journey through exceptional experiences, while achieving or exceeding client expectations. The Boutique Assistant is responsible for enhancing all aspects of boutique living resulting in optimal hospitality, seamless client experiences and a positive boutique environment. This role will report to the Operations Manager.

Responsibilities

Create exceptional client experiences:

• Deliver an exceptional welcome to the client and ensure outstanding hospitality throughout their visit
• Utilize Maison storytelling and heritage to enhance the client experience
• Manage the flow of the boutique traffic to ensure that all clients are tended to in a timely manner
• Assist the commercial team with various activities to facilitate seamless client experiences including preparation, client entertainment, product presentation, and sales finalization (e.g. running product, gathering sales accessories, gift wrapping, beverage service, client data capture, farewell)
• Assist the commercial team with complimentary services including strap changes, bracelet sizing, steam cleaning, cord changes, etc.
• Assist the commercial and management teams with CRM related activities including, but not limited to, data entry, various report management, execution of client treatments, etc.
• Consistently reach and exceed all KPIs

Optimize the boutique environment:

• Responsible for the general upkeep and appearance of the sales floor
• Assist in the merchandising and overall display maintenance of the boutique (e.g. maintain proper visual standards; product maintenance and understock organization, cleanliness)
• Partner with Operations Manager to manage boutique supply inventory including replenishment needs, order process, and optimal storage organization
• Partner with Operations Manager to ensure proper movement of product in/out of boutique including, but not limited to, shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Assist with inventory control processes (e.g. daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
• Assist with special projects as needed

Develop industry and Maison knowledge:

• Develop understanding and knowledge of the Maison and products to convey Buccellati’s heritage and value
• Understand and comply with security and operational procedures (e.g. product handling, inventory control, transaction processing including payments, etc.)
• Remain current on all industry news and the local/global competition to effectively coordinate boutique business
• Share and collaborate best practices with boutique team members

Be a Maison Ambassador:

• Uphold the Buccellati standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone

Qualifications

Education:

• Associate’s or Bachelor’s degree preferred

Industry Experience:

• Previous experience in luxury retail, service or hospitality industry is a plus

Technical Skills & Abilities:

• Excellent computer skills and use of technology
• Previous SAP experience preferred
• Additional language skills are a plus.

Personal Skills:

• Must be available to work retail hours (including weekends), and travel for trainings as needed
• Must be able to stand all day and exhibit psychical strength
• Ability to work in a fast-paced, evolving environment
• Excellent analytical, organizational, and interpersonal communication skills are required
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
• Collaborative approach with ability to foster a united work environment with a “can do” attitude
• Intellectual curiosity and passion for learning

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $27 - $30

Salary will be negotiated based on relevant skills and experience. Only candidates selected for further consideration will be contacted.