Boutique Assistant - Westchester

Richemont; City of White Plains (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with employer match

Paid time off

Job summary

Van Cleef & Arpels is seeking a boutique support associate in the USA to assist Sales Associates and maintain daily operations of the boutique. The role focuses on delivering an exceptional client experience and ensuring smooth service delivery.

Responsibilities include replenishing supplies, greeting clients, and supporting reception while maintaining brand standards and participating in service ceremonies as required.

Qualifications

• Bachelor’s degree or equivalent required.
• 2+ years of experience in a fast-paced luxury environment preferred.
• Strong organizational and multitasking abilities; able to manage multiple projects.

Responsibilities

• Deliver exceptional client experiences by supporting Sales Associates.
• Assist with daily boutique maintenance and operations; support Reception.
• Participate in opening/closing procedures and setup/breakdown of the boutique.
• Backfill POS stations and desks; maintain merchandise condition.
• Maintain strong partnership with Management and Boutique Administrators.
• Greet clients and assist with Reception duties; uphold service protocols.
• Uphold Van Cleef & Arpels image with professional demeanor and Service Charter.
• Participate in Service Excellence Ceremony activities as required.

Skills

Customer service

Multitasking

Organizational skills

Communication skills

Education

Bachelor's degree or equivalent

Tools

SAP

Job description

Are you a good match?

Ideal candidate for this role is required to have a Bachelor’s degree or equivalent, with at least two years of experience in a fast-paced luxury environment being preferred. Our ideal candidate should demonstrate strong organizational skills and be adept at multitasking, capable of managing multiple projects simultaneously. Proficiency in computer skills is essential for this position, along with excellent communication and verbal abilities to effectively interact with customers and colleagues. Familiarity with SAP software is a plus. Additionally, fluency in multiple languages would be beneficial in catering to a diverse clientele. This role demands a proactive and adaptable individual who can thrive in a dynamic retail environment while providing exceptional customer service and support to ensure the smooth operation of the boutique.

What are we expecting from you?

Reporting to the Sales Manager, you will be responsible for delivering an exceptional client experience by providing support to Sales Associates, daily boutique maintenance and operations, assisting Reception and providing consistent and active participation to the Van Cleef & Arpels Service Excellence Ceremony.

In this role, you will:

• Handle the daily replenishment of selling floor supplies such as shopping bags and wrapping paper as necessary to ensure smooth operations
• Participate to set up and breakdowns at opening and closing of the boutique
• Responsible for proper handling of morning Jewelry set up and evening jewelry pulling, as well as backstock maintenance
• Accurately backfill POS stations and desks
• Maintain a strong partnership with Management and Boutique Administrators to ensure merchandise is kept in proper condition
• Responsible for greeting clients and assisting with Reception duties
• Respect all protocols defined by Management and Corporate regarding the client experience
• Uphold Van Cleef & Arpels image by always maintaining a professional demeanor and following the Service Charter

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer:

• Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Salary: $30-32/hr

Applicants must have valid work authorization for employment in the USA.

Salary will be negotiated based on skills and prior work experience.