Boston Office Operations Leader

goodwinprocter; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Goodwin Procter LLP in Boston invites you to join as Senior Manager, Office Administration to lead the local office operations and deliver an exceptional workplace experience for colleagues and clients. You will coordinate administrative support, facilities, security, hospitality, technology, and related services while partnering with office leadership to drive priorities and efficiency.

The role emphasizes strong business judgment, customer service, and the ability to influence across a

Responsibilities

• Serve as the primary operational leader for the Boston office and maintain accountability for the overall workplace experience.
• Ensure the effective coordination of office operations across administrative support, reception, hospitality, conference services, facilities, physical security, technology, records, mail, and other support functions.
• Partner with local office leadership and firm management to identify operational priorities and implement solutions that support business needs.
• Monitor service delivery and workplace standards, proactively identifying and addressing issues before they affect colleagues, clients, or visitors.
• Act as the primary point of escalation for significant operational matters affecting the office.
• Enable and foster a culture of service excellence and continuous improvement throughout the office.
• Manage office operating budgets and monitor expenses to ensure efficient utilization of resources.
• Participate in planning, forecasting, and financial management activities related to office operations.
• Develop business cases and recommendations for staffing, services, workplace investments, and operational improvements.
• Monitor vendor performance, service levels, and operational effectiveness.
• Partner with firm management and business functions to ensure alignment between local needs and firmwide objectives.
• Lead the local implementation of firmwide operational, workplace, and service delivery initiatives.
• Manage complex projects from planning through execution, including office improvements, technology deployments, workplace enhancements, and organizational changes.
• Drive adoption of new technologies, processes, and service models.
• Identify opportunities to improve efficiency, enhance service delivery, and strengthen the employee experience.
• Use data and operational metrics to evaluate performance and recommend improvements.
• Provide leadership and oversight for administrative support resources within the Boston office.
• Ensure high-quality delivery of administrative support services to all colleagues.
• Partner with firm management to assess staffing needs, service requirements, and resource allocation.
• Lead hiring, onboarding, coaching, performance management, employee development, and succession planning activities for assigned colleagues.
• Foster employee engagement, collaboration, accountability, and professional growth.
• Partner with the Office Chair and Real Estate & Facilities team to develop and execute office space strategies, including office moves, workspace assignments, restacking initiatives, capacity planning

Job description

Goodwin Procter LLP in Boston invites you to join as Senior Manager, Office Administration to lead the local office operations and deliver an exceptional workplace experience for colleagues and clients. You will coordinate administrative support, facilities, security, hospitality, technology, and related services while partnering with office leadership to drive priorities and efficiency.

The role emphasizes strong business judgment, customer service, and the ability to influence across a