Senior Office Operations Leader

Goodwin Procter Boston; Boston (MA); On-site; USD 140,000 - 182,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan

Backup caregiving

Paid time off

Professional development

Recognition programs

Wellness programs

Employee discounts

Job summary

The Senior Manager, Office Administration at Goodwin’s Boston office leads the delivery of an exceptional workplace experience for colleagues, clients, and visitors. You’ll coordinate administrative support, reception, hospitality, facilities, and security while aligning with firm standards and strategic objectives.

This role oversees budgets, forecasting, staffing, vendor performance, and cross‑functional projects, acting as a trusted advisor to office leadership to drive service excellence and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 10+ years of progressive leadership experience in office operations, administration, or related field.
• Experience leading teams and managing people in a complex organisational environment.
• Demonstrated success leading operational initiatives and cross-functional projects.
• Strong financial and business acumen, including budget management.
• Exceptional leadership and communication skills.
• Ability to influence stakeholders at all levels without direct authority.
• Strong analytical, problem-solving, and decision-making capabilities.
• Experience using data and metrics to drive operational improvement.

Responsibilities

• Serve as the primary operational leader for the Boston office and coordinate multiple support functions.
• Monitor service delivery, workplace standards, and address issues proactively.
• Manage office operating budgets, planning, forecasting, and staffing.
• Lead the local implementation of firm-wide initiatives and manage projects.
• Oversee administrative staff, hiring, coaching, and performance management.
• Collaborate with HR, Facilities, Real Estate, Technology, Security, and Finance.

Skills

Leadership

People management

Budget management

Change management

Cross-functional collaboration

Communication skills

Analytical thinking

Relationship building

Influence without authority

Education

Bachelor's degree

Job description

The Senior Manager, Office Administration at Goodwin’s Boston office leads the delivery of an exceptional workplace experience for colleagues, clients, and visitors. You’ll coordinate administrative support, reception, hospitality, facilities, and security while aligning with firm standards and strategic objectives.

This role oversees budgets, forecasting, staffing, vendor performance, and cross‑functional projects, acting as a trusted advisor to office leadership to drive service excellence and