ORD Lead Cargo Warehouse Agent

Swissport; Chicago (IL); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport is hiring a Cargo Agent to organize warehouse operations, load/unload air cargo, and ensure safety and SOP compliance in a fast-paced aviation environment.

The role pays $23.70 per hour for full-time employment, with benefits including health and 401(k) match, paid time off, and company holidays. Strong leadership, logistics, and MS Office proficiency are valued for success.

Qualifications

• High School Diploma or equivalent required.
• 3-5 years of cargo/logistics or aviation experience preferred.
• Strong leadership and communication skills essential.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Meet financial targets in line with the operational plan.
• Maintain quality standards and SOP compliance in cargo operations.
• Supervise subcontracted cargo providers and ensure service levels.
• Oversee pricing adjustments and customer relationships.
• Coordinate with airport authorities and customs where needed.
• Prepare detailed operation reports and performance summaries.
• Plan resources to meet workload with adequate manpower and equipment.
• Manage staff performance and training requirements.

Skills

Leadership

Team collaboration

Communication

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

Cargo Agent organizes warehouse and storage facilities; arranges warehouse handling equipment and loads/unloads air cargo, while maintaining the required safety and quality standards as well as comply with Standard Operating Procedures (SOP) and company policies.

The expected pay rate is $23.70/hour. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

• Ensure that financial targets are met in line with the operational plan
• Establish and maintain a high‑quality standard in the cargo operation; ensure that workflows are constantly improved to cope with competitive requirements.
• Ensure that all subcontracted cargo services providers are closely supervised
• Ensure price increases
• Maintain close and effective business relationships with customer airline’s management.
• Maintain a good working relationship with the various control authorities such as Airport Management, Customs, Immigration, etc.
• Identify root causes of problems and institute corrective actions
• Generate detailed reports and summaries of operations
• Responsibilities include but are not limited to operational performance
• Ensure effective planning methods and procedures are in place and that there are adequate resources, both manpower and equipment, to meet operational requirements
• Oversee and manage employee performance as well as implement required training

Your profile

• High School Diploma or equivalent
• 3-5 years industry experience
• 3 years managerial / supervisory experience
• Ability to work in a team environment -Ability to deal with conflict
• Excellent organizational and planning skills
• Excellent oral and written communication skills
• Proficiency in Microsoft Office
• Technical knowledge of equipment and systems
• Ability to work under pressure
• Customer focus and quality awareness
• Must be able to work in inclement weather

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!