BOS GSE Manager

Swissport International AG; Boston (MA); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International AG in Boston is looking for a Cargo Duty Manager responsible for the daily operations of cargo handling. This role includes ensuring customer service standards are met and overseeing safety measures. Candidates should hold a Bachelor's degree and have 10 years of management experience in GSE maintenance. The position offers a salary range of $100,000-$115,000/yr and comprehensive benefits including 401(k), health insurance, and paid time off.

Qualifications

• Minimum of 10 years supervisory/management experience in GSE maintenance.
• Strong organizational, leadership, and communication skills required.
• Technical background (mechanical, hydraulic, electrical) is a plus.

Responsibilities

• Manage day-to-day cargo operations ensuring safety and efficiency.
• Define maintenance strategy, partner selection, and negotiations.
• Ensure compliance with legal/safety regulations.

Skills

Organizational skills

Leadership skills

Communication skills

Project management

Customer focus

Computer literacy

Education

Bachelor’s degree in business or equivalent experience

Tools

Computer-aided maintenance tools

Job description

Job Summary

As a Cargo Duty Manager, you will be responsible for the day‑to‑day safe and efficient operation of cargo operations while ensuring customer service standards and contractual services are met.

The expected pay rate is $100,000.00- $115,000.00/yr. Full‑time employees are offered a range of health and wellness benefits as well as 401(k) with company match, paid vacation time, sick time, and company paid holidays.

Responsibilities

• Definition of the maintenance strategy: in or outsourcing definition, partner selection and negotiation for outsourcing and sub‑contracting, application of global maintenance policies.
• Definition of the optimal organizational structure: required roles and optimal staffing levels both in terms of support staff as well as mechanics. Ensure effective planning methods for manpower and equipment.
• Management of human resources (in conjunction with VP and GM): promotions, performance tracking vs. standards, pay and incentive scheme definition, training programmes, and developing a clear succession plan and talent pool.
• Build best‑in‑class operations processes to support the various business requirements, total cost of ownership analysis, and financial models that will provide a competitive advantage and optimal efficiency.
• Baseline all existing processes related to equipment budgets, acquisition, repairs, maintenance, and disposal; and develop best‑in‑class lean processes that will eliminate waste and maximise efficiencies.
• Provide subject‑matter expertise in fleet and capital equipment sourcing and operations including contract negotiation, identification of new sources of supply, new supplier programmes and features, and supplier management.
• P&L responsibility for assigned business units. Definition of the yearly budget and medium‑term strategic plan.
• Compliance with legal/safety requirements: ensures compliance with all legal/safety regulations both in terms of local country legislation as well as Swissport standards.
• Partner with regional operational teams and services business to develop tailored strategies to support the region profitability metrics and fit with their regional business model.
• Ensure to maintain all Ground Service Equipment at this Swissport station.
• Ensure adequate resources are available to execute operations safely.
• Ensure all safety devices, machinery, vehicles and equipment within their area of responsibility are operated correctly and only by suitably trained and qualified competent persons.
• Ensure safety rules are observed by all employees, contractors and visitors.
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage.

Qualifications

• Economic performance: yearly budget targets (budget vs. actual total costs and budget vs. actual workload).
• Maximo compliance.
• Staff productivity.
• Bachelor’s degree in business (e.g. business management, supply chain, finance or related field) or equivalent experience.
• Minimum of 10 years supervisory/management experience in GSE maintenance, or equivalent (e.g. general vehicle maintenance).
• Relevant Military experience also welcome.
• Technical background (mechanical, hydraulic, electrical) a plus.
• Strong organisational, leadership and communication skills.
• Experience managing multiple simultaneous projects requiring frequent communication, organising/time management and problem‑solving skills.
• Distinct customer focus (internal and external).
• Computer literacy including familiarity with computer‑aided maintenance tools.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.