Border Security Network Engineer II — Firewalls & Zscaler

ABBVIE; North Chicago (IL); On-site; USD 66,000 - 126,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

AbbVie is hiring an Associate Border Security Analyst to manage day-to-day security operations across firewalls, IPS/IDS platforms, and Zscaler. You will implement policies, troubleshoot complex issues, and provide incident support in a global enterprise environment.

The role requires strong TCP/IP knowledge, ITIL/change-management experience, and the ability to work extended hours as needed. Collaboration with cross-functional teams and rigorous documentation are essential to success.

Qualifications

• Bachelor’s Degree plus 2 years of related experience; Or Master's Degree with 0 years' experience.
• Respective years of experience in network engineering, network security, or firewall operations.
• Strong hands‑on experience with Palo Alto Networks firewalls, including firewall policy creation, modification, troubleshooting, and maintenance.
• Experience with Palo Alto Panorama and centralized firewall management.
• Hands‑on experience with Zscaler, preferably including ZIA, ZPA, and Zscaler Client Connector (ZCC).
• Strong understanding of TCP/IP networking, routing, NAT, DNS, VPN technologies, and network security concepts.
• Demonstrated ability to troubleshoot firewall policies, connectivity issues, VPN issues, and firewall infrastructure problems.
• Experience working within formal ITIL/change-management processes and enterprise change-control environments.
• Ability to analyze firewall logs, traffic flows, and other network/security data to identify root causes.
• Strong verbal and written communication skills, including the ability to explain technical issues and solutions to technical and non-technical audiences.
• Ability to work independently, prioritize competing operational issues, and participate in extended hours and/or weekend support when required.

Responsibilities

• Perform day-to-day operational support of global network security infrastructure, including Palo Alto Networks firewalls, Panorama, Zscaler ZIA, ZPA, ZCC, Tufin and VPN technologies.
• Implement firewall and network security policy changes in accordance with established change-management, security, and operational procedures.
• Create, modify, troubleshoot, and remove firewall security policies, NAT policies, objects, services, and related configurations.
• Troubleshoot complex firewall, VPN, Zscaler, and network connectivity issues using firewall logs, traffic analysis, packet captures, and other diagnostic tools such as Tufin.
• Provide technical support for escalated network security incidents and problems, including identification of root cause and implementation of corrective actions.
• Monitor network security infrastructure and proactively identify configuration, performance, connectivity, and security issues.
• Work closely with network engineering, infrastructure, application, cloud, and security teams to resolve cross-functional technical issues.
• Participate in firewall and network security upgrades, migrations, maintenance activities, and technology implementations as required.
• Maintain accurate technical documentation, operational procedures, and configuration records related to network security infrastructure.
• Participate in after-hours, weekend, and emergency support activities as required to maintain the availability and security of global network services.

Skills

Firewall troubleshooting

VPN & networking concepts

Change management

Analytical thinking

Communication skills

Education

Bachelor’s + 2 yrs experience

Master’s degree

Tools

Palo Alto firewalls

Panorama

Zscaler ZIA/ZPA/ZCC

Tufin

Job description

AbbVie is hiring an Associate Border Security Analyst to manage day-to-day security operations across firewalls, IPS/IDS platforms, and Zscaler. You will implement policies, troubleshoot complex issues, and provide incident support in a global enterprise environment.

The role requires strong TCP/IP knowledge, ITIL/change-management experience, and the ability to work extended hours as needed. Collaboration with cross-functional teams and rigorous documentation are essential to success.