Bookstore Operations Leader: Assistant Director

Crowder College Foundation, Inc.; Neosho (MO); On-site; USD 57,000 - 68,000; Full time

Job summary

Crowder College Bookstore is hiring an Assistant Director to lead daily operations, supervise staff, and manage inventory, purchasing, and vendor relationships. This role reports to the Bookstore Director and ensures accurate cash handling, customer service excellence, and adherence to college policies.

Responsibilities include coordinating with the Graduation Committee, managing a 12-month, full-time schedule, and driving initiatives to improve sales and efficiency while maintaining strong

Qualifications

• . Associates degree and 3 years of relevant experience in retail operations, business operations, customer service, purchasing, inventory, supervision, or a related area; an equivalent combination of education and experience may be considered.
• . Demonstrated ability to supervise, direct, support, and communicate expectations to employees while maintaining a professional and customer-focused work environment.
• . Experience handling cash, checks, transaction reconciliation, deposits, or other financial records with accuracy and controls.
• . Experience coordinating purchasing, inventory, receiving, vendor relationships, or comparable operational processes.
• . Strong problem-solving and analytical skills with independent judgment and escalation when needed.
• . Ability to plan, organize, and manage multiple operational functions with minimal supervision.

Responsibilities

• Serve as the primary operational leader under the Director and second-in-command for day-to-day operations.
• Provide direct supervision, guidance, and training to staff; communicate priorities and procedures.
• Resolve routine staff, customer service, POS, receiving, inventory, and operational issues.
• Manage daily bookstore operations including the convenience store, inventory, and merchandising.
• Coordinate with Graduation Committee for caps and gowns ordering and timelines.
• Prepare monthly reports for finance and track postage/bulk mail balances.
• Oversee Work-Study budget, hours, and scheduling; assist with payroll processes.
• Research vendors, compare pricing, and make fiscally responsible purchasing decisions.
• Develop and implement sales ideas, promotions, and merchandising opportunities.
• Oversee bookstore closing procedures and cash reconciliation each night.
• Safeguard college funds, maintain internal controls, and resolve discrepancies.
• Monitor operations and implement efficiency improvements.

Skills

Leadership

Supervision

Customer service

Cash handling

Inventory management

Vendor relationships

Communication

Problem solving

Education

Associates degree

Tools

POS systems

Microsoft Office

Store systems

Job description

Crowder College Bookstore is hiring an Assistant Director to lead daily operations, supervise staff, and manage inventory, purchasing, and vendor relationships. This role reports to the Bookstore Director and ensures accurate cash handling, customer service excellence, and adherence to college policies.

Responsibilities include coordinating with the Graduation Committee, managing a 12-month, full-time schedule, and driving initiatives to improve sales and efficiency while maintaining strong