Bookstore Assistant Manager - Lead Team & Drive Growth

Follett Corporation; Charleston (SC); Sur place; USD 40 000 - 55 000; Plein temps

Résumé du poste

The Follett Corporation's The Citadel Bookstore in Charleston, SC is seeking an Assistant Store Manager to support store leadership and drive sales growth while delivering brand and operational excellence. You will mentor team members and help achieve strong customer experiences across the campus bookstore.

Responsibilities include scheduling, training, merchandising, onboarding, cash handling, inventory, and opening/closing duties as a keyholder.

Qualifications

• Associate's Degree or equivalent is preferred.
• 0-5 years of retail or bookstore experience preferred. Prior supervisory experience preferred.
• Computer literacy is required.
• Ability to organize and prioritize workload.
• Effective verbal and written communication.

Responsabilités

• Supervises the work activities of sales team members FT/PT and Temporary, including: Schedules team members' work hours.
• Trains new team members FT/PT and seasonal team members hired for peak seasons.
• Ensures Sales Team members follow company and store policies, procedures, and standards.
• Ensures the proper merchandising standards, promotion standards, creating displays, etc.
• Performs onboarding procedures for new hires.
• Greet customers, answer phones, provide information, direct callers, and resolve escalated issues. Partners to create and maintain a Hassle Free customer service culture, focused on solutions-based selling and an exceptional customer experience.
• Receive, verify, and unload orders as necessary.
• Operated cash register and store computer to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer and preparing bank deposits.
• Stock shelves and take inventory per Store schedule.
• May provide general Store cleaning (vacuuming, sweeping, mopping, and dusting) and straightening (shelves, displays, and register areas).
• May fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
• Keyholder with opening and closing responsibilities.
• Calculates deposits, counts cash drawers, counts the safe, works with accounts receivable (CARRR), and works on collecting bad checks. Balances cash, credit cards, and checks to register tapes. Checks invoices against purchase orders and credit memos against charge-backs to ensure accuracy. Compiles data for end-of-month reporting. Researches account receivable problems and handle the bad check recovery process. Investigates the reason for cash drawers not balancing. Enters and produces the Daily Sales Report, month-end, and payroll reports.
• This applies to shrink prevention practices and activities, such as visible customer service.
• Performs other duties as assigned.

Connaissances

Customer service

Communication

Organizational skills

Leadership

Formation

Associate's degree or equivalent

Outils

Computer literacy

Description du poste

The Follett Corporation's The Citadel Bookstore in Charleston, SC is seeking an Assistant Store Manager to support store leadership and drive sales growth while delivering brand and operational excellence. You will mentor team members and help achieve strong customer experiences across the campus bookstore.

Responsibilities include scheduling, training, merchandising, onboarding, cash handling, inventory, and opening/closing duties as a keyholder.