Assistant Store Manager - Lead Team, Drive Sales & Service

Follett Corporation; Charleston (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Follett Higher Education in Charleston, SC seeks an Assistant Store Manager to support a Market Leader or Campus Store Manager in overseeing daily operations and driving sales growth. You will lead a team to deliver outstanding customer service while aligning with Follett values and core competencies.

You will mentor staff, manage merchandising standards, and contribute to financial performance through effective leadership and process adherence.

Qualifications

• Associate's degree or equivalent preferred.
• 0-5 years of retail or bookstore experience preferred.
• Prior supervisory experience preferred.
• Computer literacy required.
• Ability to organize and prioritize workload.
• Effective verbal and written communication.

Responsibilities

• Supervises sales team members FT/PT and seasonal staff; schedules hours.
• Trains new team members and seasonal staff.
• Ensures policy compliance and store standards.
• Greet customers, answer phones, resolve escalated issues with a solutions-based approach.
• Receive, verify, and unload orders; balance cash and cash deposits.
• Stock shelves and conduct inventory per schedule; maintain cleanliness.
• Keyholder with opening/closing responsibilities; assist during peak periods.
• Manage end-of-day reporting, deposits, and reconcile cash drawers.

Skills

Verbal & written communication

Computer literacy

Organize & prioritize workload

Supervisory experience

Education

Associate's degree or equivalent

Job description

Follett Higher Education in Charleston, SC seeks an Assistant Store Manager to support a Market Leader or Campus Store Manager in overseeing daily operations and driving sales growth. You will lead a team to deliver outstanding customer service while aligning with Follett values and core competencies.

You will mentor staff, manage merchandising standards, and contribute to financial performance through effective leadership and process adherence.