Bookstore and Cafe Manager

Ocean State Job Lot; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

A leading community organization in New York seeks a Bookstore Manager to oversee operations at their Bookstore & Café. The role emphasizes customer service, staff leadership, and revenue maximization, while embodying the organization's mission. The ideal candidate will have a strong background in retail or hospitality management, ensuring compliance with health standards and fostering a positive environment for staff and customers alike.

Benefits

Three comprehensive healthcare plans

Accrue PTO up to 30 days in the first year

Educational benefit for tuition-related expenses

Qualifications

• At least 3 years of retail or hospitality management experience.
• Food service/bar management experience required.
• Food handler’s license required.

Responsibilities

• Create daily/monthly work plans to meet revenue, profit, and operational goals.
• Recruit, hire, onboard, and train employees and volunteers.
• Manage inventory and vendor relationships.

Skills

Customer service commitment

Knowledge of the second-hand market

Flexibility

Education

High School diploma or equivalent

Bachelor’s degree

Tools

Microsoft Office

Job description

Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.

Note:

Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.

We advise candidates to be cautious of scams involving fake job postings. Housing Works will never request personal information such as social security numbers or bank details over the phone. If you suspect a posting is fake or want to verify a genuine posting, contact us at [e-mail].

About Housing Works:

Founded in 1990, Housing Works has a long-standing commitment to AIDS advocacy. We established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Our services include Health Home care management, behavioral health, and syringe exchange programs. We also operate 10 high-end thrift shops in Manhattan and Brooklyn, and a popular Bookstore Cafe in Soho. For more information, visit www.housingworks.org.

Our Advocacy:

Housing Works fights for funding and legislation to ensure access to housing, healthcare, HIV prevention, and treatment for all people living with HIV/AIDS.

Benefits:

We offer three comprehensive healthcare plans, with most costs covered by Housing Works and employees contributing based on their salary. Staff accrue PTO immediately, up to 30 days in the first year. An educational benefit is available for tuition-related expenses.

Equal Opportunity Employment:

Housing Works provides equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, or genetics. We do not request prior salary information during hiring. Our policies apply to all employment terms and conditions.

Compensation:

$60,000 - $64,350 annually, commensurate with experience

Position Overview:

The Bookstore Manager is responsible for the overall operation of the Bookstore & Café, serving as an ambassador for Housing Works, prioritizing customer service, and embodying our Mission and Values. The role involves leading staff, maximizing revenue, and creating a positive environment.

Responsibilities:

1. Create daily/monthly work plans to meet revenue, profit, and operational goals.
2. Generate revenue through retail and café sales.
3. Recruit, hire, onboard, and train employees and volunteers, ensuring compliance with standards and organizational goals.
4. Ensure compliance with policies and organizational deadlines.
5. Implement and uphold exemplary customer service standards.
6. Adapt to business needs and implement new initiatives.
7. Manage inventory and vendor relationships.
8. Ensure all areas meet Department of Health codes.

Secondary Responsibilities:

1. Partner with Marketing on promotions.
2. Encourage teamwork and talent development.
3. Prepare food and drinks, update menus seasonally.
4. Assist with private and public events.
5. Collaborate with other departments.
6. Attend training and stay informed on industry knowledge.
7. Act as a Housing Works Ambassador, participating in community actions.
8. Perform other duties as assigned.

Qualifications:

• High School diploma or equivalent; Bachelor’s degree preferred.
• Customer service commitment.
• Food service/bar management experience required.
• Culinary or barista training preferred.
• Food handler’s license required.
• At least 3 years of retail or hospitality management experience.
• Knowledge of the second-hand market and Microsoft Office.
• Flexible schedule, including weekends and holidays; may work over 40 hours with prior approval.