Bookseller: Customer Experience Champion

Books A Million; Concord (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive compensation

Health & Wellness: Medical, dental, &

Financial protection: Life Insurance &

Retirement Savings: 401(k) plan

Paid Time Off

Employee Discounts

Employee Assistance Program

Job summary

Books-A-Million is seeking a friendly Bookseller to provide exceptional customer service, greet customers, assist with questions and orders, and operate the register accurately while maintaining store standards.

You will help merchandise the floor, restock, participate in promotions, and contribute to a welcoming buying experience. A customer‑focused attitude, reliability, and basic computer skills are essential; we offer a discount program and flexible part-time schedules.

Qualifications

• 16 years of age or older.
• Successful completion of all required background screenings.

Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point of sale initiatives including Membership programs, Magazine for Millionaires program, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.
• Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria.

Skills

Strong verbal and written comms

Multi-tasking

Retail sales experience

Computer and cashier skills

Education

16 years of age or older

Job description

Books-A-Million is seeking a friendly Bookseller to provide exceptional customer service, greet customers, assist with questions and orders, and operate the register accurately while maintaining store standards.

You will help merchandise the floor, restock, participate in promotions, and contribute to a welcoming buying experience. A customer‑focused attitude, reliability, and basic computer skills are essential; we offer a discount program and flexible part-time schedules.