Bookseller & Customer Experience Specialist

Books A Million; Kalamazoo (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Books-A-Million in Kalamazoo, MI is seeking a friendly Bookseller to deliver outstanding customer service, assist with questions, and operate the register. The role involves helping customers find books and merchandise, promoting memberships and programs, and maintaining an inviting store environment.

You will greet customers, balance the cash drawer, restock shelves, process shipments, and support team members during busy periods while upholding company policies and loss-prevention standards.

Qualifications

• 16 years of age or older
• Successful completion of all required background screenings

Responsibilities

• Greets customers, assists with questions and orders, and handles cashiering efficiently
• Promotes products and participates in point-of-sale initiatives and member programs
• Balances cash drawer following each shift as per policy
• Delivers and stocks products on the sales floor per merchandising guidelines
• Maintains store appearance and housekeeping; assists with inventory and shipments
• Adheres to loss prevention standards and acts with integrity in all transactions
• Performs other duties including cross-department support as needed

Skills

Interpersonal Skills

Self-Management

Tools

Cash register skills

Computer skills

Job description

Books-A-Million in Kalamazoo, MI is seeking a friendly Bookseller to deliver outstanding customer service, assist with questions, and operate the register. The role involves helping customers find books and merchandise, promoting memberships and programs, and maintaining an inviting store environment.

You will greet customers, balance the cash drawer, restock shelves, process shipments, and support team members during busy periods while upholding company policies and loss-prevention standards.