Bookseller & Customer Experience Lead

Books A Million; Hanover (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Books A Million in Hanover, MD is seeking a friendly Bookseller to deliver exceptional customer service and share knowledge about books and merchandise.

As a Bookseller, you will greet customers, assist with questions and orders, operate the register, and support promotions like Membership and Educator programs. The role emphasizes teamwork, multi-tasking, and maintaining clean shelves in a fast-paced retail environment.

Qualifications

• 16 years of age or older.
• Successful completion of all required background screenings.

Responsibilities

• Greet customers and provide high levels of customer service.
• Sell products and promote POS initiatives including Membership programs and Educator programs.
• Balance cash drawer within policy.
• Restock shelves and merchandise on the sales floor.
• Maintain store cleanliness and housekeeping.
• Protect assets and act with integrity in transactions.
• Assist in other departments and with inventory as needed.

Skills

Interpersonal Skills

Self-Management

Verbal Communication

Written Communication

Retail Experience

Cash Register Skills

Job description

Books A Million in Hanover, MD is seeking a friendly Bookseller to deliver exceptional customer service and share knowledge about books and merchandise.

As a Bookseller, you will greet customers, assist with questions and orders, operate the register, and support promotions like Membership and Educator programs. The role emphasizes teamwork, multi-tasking, and maintaining clean shelves in a fast-paced retail environment.