Bookseller & Customer Experience Specialist

Books A Million; Columbia (MD); On-site; USD 17,000 - 21,000; Full time

Job summary

Books A Million in Columbia, MD is seeking a friendly Bookseller to deliver outstanding customer service, help customers find books and merchandise, and process purchases at the register.

You will promote store programs, balance cash at shift end, restock shelves, and keep the sales floor neat. Prior retail experience and strong communication are preferred; must be at least 16 and able to pass background checks.

Qualifications

• Must be 16 years of age or older.
• Successful completion of all required background screenings.
• Strong verbal and written communication skills.
• Ability to multi-task and work in a fast-paced retail environment.
• Experience with computer and cash register systems preferred.

Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point of sale initiatives including Membership programs, Magazine for Millionaires program, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.

Skills

Strong verbal and written comms

Interpersonal skills

Self-management

Retail sales experience

Cashiering skills

Tools

Cash register systems

POS software

Job description

Books A Million in Columbia, MD is seeking a friendly Bookseller to deliver outstanding customer service, help customers find books and merchandise, and process purchases at the register.

You will promote store programs, balance cash at shift end, restock shelves, and keep the sales floor neat. Prior retail experience and strong communication are preferred; must be at least 16 and able to pass background checks.