Bookseller: Customer Experience & Book Expert

Books A Million; Colonial Heights (VA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Health & Wellness

Life & disability coverage

401(k) with match

Paid time off

Employee discounts

Employee assistance program

Job summary

Books-A-Million in Colonial Heights, VA is seeking a friendly Bookseller to deliver outstanding customer service and help shoppers find books and merchandise. You’ll handle cash register transactions, assist with orders, and support store merchandising and restocking as needed.

Ideal candidates bring strong communication skills, a willingness to multi-task, and prior retail or customer service experience. This full-time role offers competitive pay and employee discounts.

Qualifications

• 16 years of age or older
• Successful completion of all required background screenings

Responsibilities

• Provides customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
• Sales of all products and promotion of point of sale initiatives including Membership programs, Magazine for Millionaires program, Educator programs, and other company-sponsored programs.
• Balances cash drawer following each register shift within allowable variances as identified in the Loss Prevention Policy.
• Delivers and places product on the sales floor in accordance with merchandising guidelines and timelines.
• Recovers the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.
• Protects company assets by adhering to all loss prevention standards and acting with integrity in all transactions.
• Other duties as assigned including, but not limited to assisting in other departments, receiving shipments, small fixture assembly and maintenance, assisting with inventory, and restroom cleanliness.
• Competitive Compensation: Competitive pay with opportunities to earn performance-based incentives that recognize your contributions.
• Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.
• Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most.
• Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence.
• Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.
• Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more—because we believe the things you love should be a little more accessible.
• Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.

Skills

Verbal communication

Written communication

Multi-tasking

Retail experience

Customer service

Tools

Cash register

Job description

Books-A-Million in Colonial Heights, VA is seeking a friendly Bookseller to deliver outstanding customer service and help shoppers find books and merchandise. You’ll handle cash register transactions, assist with orders, and support store merchandising and restocking as needed.

Ideal candidates bring strong communication skills, a willingness to multi-task, and prior retail or customer service experience. This full-time role offers competitive pay and employee discounts.