Bookseller & Customer Experience Associate

Books A Million; Aurora (CO); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Competitive pay

Health insurance

401(k) matching

Paid time off

Employee discounts

Employee assistance program

Job summary

Books-A-Million in Aurora, CO seeks a friendly, book-loving associate to greet customers, help them find great finds, and complete transactions on the floor and at the register. You'll join a team that values enthusiasm and knowledge of books, with opportunities to learn across departments, including buyback, and contribute to a welcoming store atmosphere.

This hourly role requires a high school diploma or equivalent, customer service experience, and the ability to stand for extended periods.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• 18 years of age or older.
• Successful completion of all required background screenings.

Responsibilities

• Welcome every customer with genuine warmth and enthusiasm. Listen, connect, and help them discover exactly what they’re looking for—from a favorite author to an unexpected treasure. Then make checkout quick, accurate, and effortless, leaving every customer feeling valued.
• Drive sales across all of our products by helping customers discover what’s right for them. Bring genuine excitement to every customer interaction by highlighting customer benefits and company-sponsored programs that add value to their experience—just as naturally and enthusiastically as you’d recommend a great book.
• Bring the sales floor to life by creating inviting displays that spark curiosity and make customers want to explore. Follow merchandising guidelines and timelines while making every table and shelf feel fresh, inspiring, and full of something worth discovering.
• Maintain a sales floor that invites curiosity and gives customers a reason to explore. Keep tables and shelves fresh and inviting, return books and products to their place, pick up throughout the store, and complete housekeeping and cleaning tasks to keep the entire space welcoming.
• Turn what customers bring in into what customers come back for, using your product knowledge and customer insight to recognize what's worth bringing in, then help get the right products to the right customers at the right time, keeping our shelves full of discoveries they can't find anywhere else.
• Build connection in every interaction by handling every transaction with care, honesty, and integrity. Follow loss prevention standards and take pride in protecting our customers, our team, and the company.
• Every shift is different, and great stores run on teammates who are willing to jump in wherever they’re needed. Be someone your team can count on—pitching in across departments, supporting buyback, receiving new shipments, helping with inventory, assembling and maintaining fixtures, and keeping every part of the store clean, welcoming, and ready for customers.
• Performs other duties as assigned.

Skills

Customer service

Sales

Cash handling

Communication

Education

High school diploma or equivalent

Job description

Books-A-Million in Aurora, CO seeks a friendly, book-loving associate to greet customers, help them find great finds, and complete transactions on the floor and at the register. You'll join a team that values enthusiasm and knowledge of books, with opportunities to learn across departments, including buyback, and contribute to a welcoming store atmosphere.

This hourly role requires a high school diploma or equivalent, customer service experience, and the ability to stand for extended periods.