Bookkeeping Manager

Paradigm Senior Services; Northern (KY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Paradigm Senior Services in Miami, FL is seeking a Bookkeeping Manager to oversee a portfolio of home healthcare clients and manage an offshore bookkeeping team. You will review work, ensure month-end close on schedule, and serve as the primary client contact.

The ideal candidate has 3+ years in bookkeeping or accounting, 1–2 years supervising remote staff, strong QuickBooks Online skills, and experience with cloud apps like Bill.com, Gusto/ADP, Expensify, and Ramp.

Qualifications

• Minimum 3 years of experience in bookkeeping or accounting, with at least 2 years in a client-facing bookkeeping firm, CPA firm, or outsourced accounting environment
• Minimum 1-2 years of experience in supervising or reviewing the work of other bookkeepers (remote or offshore team experience strongly preferred)
• Advanced QuickBooks Online proficiency
• Solid understanding of accrual vs. cash accounting, reconciliations, and business financial statements
• Experience managing multiple clients and deadlines simultaneously
• Clear, confident, professional written and verbal communication with business owners
• Comfortable with cloud accounting apps (e.g., Bill.com, Gusto/ADP, Expensify, Ramp)
• Experience with multi-entity clients, or healthcare or professional services preferred
• Experience building or maintaining SOPs and onboarding new team members preferred

Responsibilities

• Serve as the primary contact for a portfolio of bookkeeping clients, onboarding and issue resolution
• Run monthly and quarterly check-ins and explain financial results to owners
• Identify scope creep and upsell opportunities to leadership
• Maintain client satisfaction and retention and address late documents or errors
• Assign, prioritize, and track offshore work across time zones
• Review all team output before delivery to clients
• Train, coach and give performance feedback
• Write and maintain SOPs and client notes
• Monitor productivity and address performance gaps
• Manage access and data-security practices for offshore staff
• Own the month-end close calendar and ensure deadlines are met
• Prepare or review monthly financial statements and investigate variances
• Handle complex entries and payroll reconciliation
• Prepare year-end packages and support CPA/tax team
• Improve workflows with automation
• Maintain the accounting system status
• Contribute to capacity planning and hiring decisions
• Learn portfolio and establish cadence with offshore team
• Other duties as assigned

Skills

Client management

Offshore team leadership

Month-end close

Process improvement

SOPs development

Data security

Education

Associate or Bachelor's in Accounting

QuickBooks Online Certification

Tools

QuickBooks Online

Bill.com

Gusto/ADP

Expensify

Ramp

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Paradigm Full-Time North Miami, FL, US

3 days ago Requisition ID: 1157

Location

Miami, FL (Hybrid)

Who We Are

At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.

We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.

Position Snapshot

The Bookkeeping Manager owns a portfolio of Home Healthcare business clients from end to end and leads an offshore bookkeeping team. The Bookkeeping Manager serves as the primary point of contact for assigned clients, acts as the reviewer and quality gate for the work the team produces, and keeps month-end close on schedule across the whole book of business. The ideal candidate is able to set priorities, make judgment calls on routine accounting questions, catch problems before clients do, and recognize when something genuinely needs escalation. This position reports to the Chief Financial Officer.

Core Responsibilities

• Client Management
  • Serve as the primary contact for a portfolio of bookkeeping clients, handling onboarding, scoping, recurring communication, and issue resolution
  • Run monthly and quarterly check-ins and explain financial results in plain language to business owners
  • Identify scope creep, flag out-of-scope work, and recommend upsell opportunities (ex: CFO advisory) to leadership
  • Maintain client satisfaction and retention, and proactively address late documents, missing information, or recurring errors
• Offshore Team Leadership
  • Assign, prioritize, and track work for offshore bookkeepers across time zones, maintaining a reliable daily overlap window
  • Review all team output (bank and credit card reconciliations, transaction categorization, journal entries, AP/AR allocations, financial statements) before delivery to clients
  • Train, coach, and give regular performance feedback
  • Write and maintain SOPs, checklists, and client-specific notes so work is repeatable
  • Monitor productivity, turnaround times, and error rates, and address performance gaps directly
  • Manage access and data-security practices for offshore staff (least-privilege system access, secure document handling)
• Bookkeeping and Close
  • Own the month-end close calendar for all assigned clients and ensure deadlines are met
  • Prepare or review monthly financial statements (P&L, balance sheet, cash flow) and investigate unusual variances
  • Handle more complex entries the team escalates: accruals, prepaid/deferred items, fixed assets and depreciation, loan amortization, intercompany activity, and cleanup/catch-up projects
  • Oversee or coordinate payroll reconciliation
  • Prepare clean year-end packages and support the CPA/tax team with requested schedules and adjustments
• Process and Operations
  • Improve workflows using automation and app integrations (bank feeds, receipt capture, practice management tools, etc)
  • Maintain the accounting system (QuickBooks, etc) so work status is always visible
  • Contribute to capacity planning and hiring decisions for the offshore team
• How Success Is Measured
  • 30 Days: Learn client portfolio, systems, and support SOP finalization; establish working rhythm and communication cadence with offshore team
  • 60 Days: Independently run month-end close for portfolio, deliver reviewed financials on time, and identify top process gaps
  • 90 Days:Fully own client relationships and team management, implement at least one process improvement, and deliver first team performance review
• Other duties as assigned

Experience and Skills

• Minimum 3 years of experience in bookkeeping or accounting, with at least 2 years in a client-facing bookkeeping firm, CPA firm, or outsourced accounting environment
• Minimum 1-2 years of experience in supervising or reviewing the work of other bookkeepers (remote or offshore team experience strongly preferred)
• Advanced QuickBooks Online proficiency
• Solid understanding of accrual vs. cash accounting, reconciliations, and business financial statements
• Experience managing multiple clients and deadlines simultaneously
• Clear, confident, professional written and verbal communication with business owners
• Comfortable with cloud accounting apps (e.g., Bill.com, Gusto/ADP, Expensify, Ramp)
• Experience with multi-entity clients, or industry niches of healthcare or professional services preferred
• Experience building or maintaining SOPs and onboarding new team members preferred

Education and Qualifications

• Associate's Degree or Bachelor's Degree in Accounting or a related field preferred
• QuickBooks Online Certification preferred