Bookkeeping Clerk in Longview

Austin Bank; Longview (TX); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Austin Bank in Longview, TX is seeking an Operations Specialist to support daily banking tasks, ensure compliance with Bank Secrecy Act (BSA) and Customer Identification Program (CIP), and deliver exceptional customer service.

You will assist customers by phone, process debits, wires, ACH and other payments, verify signatures, monitor online banking, and uphold confidentiality and ethical standards while contributing to a collaborative team environment.

Qualifikationen

• 0-1 year of related experience or equivalent.

Aufgaben

• Understand and comply with BSA and CIP as it relates to specific job functions.
• Exhibits superior customer service and builds customer relationships.
• Handles debit card disputes and assists customers by phone.
• Processes non-post items, signatures, bill payments, online banking, and ACH/wire transfers in compliance with bank policies.

Kenntnisse

Customer service

Attention to detail

Regulatory compliance

Banking operations

Ausbildung

High school diploma

Jobbeschreibung

Includes the following: Other duties may be assigned.

Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.

Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin bank.

Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.

Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc. Take advantage of appropriate communication channels regarding bank related business matters.

Develop personal skills and capabilities through on‑going training, as provided by the company or elsewhere subject to Company approval.

Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.

Assists customers over the phone with any problems related to their debit card disputes.

Processes non post items in the following applications: DDA, SAV, COD, SDB, STP PMTS

Verifies signatures on large items of $10,000 and over.

Verifies signatures for DDA statement cycle 29

Approves bill payment customers

Online banking monitoring

E statement maintenance

Processes PIM invalid account number report

Back up personnel in processing levies/subpoenas

Processes overdrafts and return items.

Processes Reclamations.

Unclaimed property maintenance and reporting

Verifies TIN matching

Handles/resolves Wire Transfer, ACH and ATM disputes in compliance of Regulation E and bank policies and procedures.

Distribution of CLD and branches courier bags

Balances CRS report. Processes CRS non-posts.

Reviews Kiting Suspect Report, researches information, and reports findings to appropriate staff.

Monitors excess transactions in compliance of Regulation D. Reports findings.

Supports on‑line banking (internet banking) by providing guidance and technical advice.

Assists tellers and customer service representatives as the need arises by providing them information on customers’ accounts.

Balances and mails out CD interest checks.

Processes charge backs and reruns from other banks, mails notices, and balances correspondent bank for these entries.

Handles all phases of charged off accounts each month. Processes recoveries to charge off accounts as they are paid.

Processes incoming and releases outgoing wire transfers in a timely, accurate manner. Balances wires to general ledger accounts.

Processes incoming and outgoing ACH returns.

Reports to work regularly and promptly.

Maintains confidentiality at all times.

Enhances professional growth and development through current literature and in‑service meetings, etc.

Maintains established department and Bank policies, procedures and objectives and quality assurance.

Qualifications

Experience

Preferred

0-1 year of related experience or equivalent.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.