Quality Control Specialist I

Lone Star National Bank; Pharr (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Lone Star National Bank is seeking a Quality Control Specialist I to ensure new account documentation and account styling comply with federal, state, and internal policies. The role involves reviewing documents, guiding staff, and keeping records accurate for CIF and accounts.

Ideal candidates will have strong attention to detail, confidentiality, and communication skills, with banking experience and familiarity with SilverLake systems.

Qualifications

• Verbal and written communication skills.
• Attention to detail for accurate documentation reviews.
• Ability to maintain confidentiality of customer information and compliance with privacy laws.

Responsibilities

• Review new and revised account documentation for compliance with federal/state laws.
• Support banking center staff with account documentation questions.
• Record incidents in 360View for CIF/Account.
• Verify debit card orders and online opening account activities.
• Ensure accurate processing of CD interest checks in SilverLake.

Skills

Communication

Attention to detail

Confidentiality

Computer skills

Bilingual in English/Spanish (desired)

Education

High School Diploma or GED

Bachelor’s degree preferred

Tools

JHA SilverLake

Job description

JOB SUMMARY

The Quality Control Specialist I is an enthusiastic, highly motivated self-starter with a strong work ethic who performs new account documentation reviews to make sure the account styling and account documentation are in compliance with federal laws and regulations and state laws.

ESSENTIAL DUTIES

• Provides support and guidance to the banking center staff at all levels (regarding routine and complex new accounts questions and business account documentation requirements
• Performs new and revised account documentation reviews to make sure the account styling and account documentation are in compliance with documentation requirements
• Performs corrections and updates at the account and CIF level
• Records QCD CIF/Account Incidents in 360View
• Reviews Debit Cards orders and assists with debit card tracking and delivery
• Verifies CD interest checks are issued and uploaded correctly into the Bank’s core SilverLake processing system
• Verifies Debit Card Applications
• Reviews Opening Act (online) accounts and contacts customers as necessary
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
• Perform other related duties as assigned

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High School Diploma or GED (Bachelor’s degree is preferred)
• One year of prior banking experience with New Accounts (two years is preferred)
• Knowledge of JHA SilverLake is preferred
• Good verbal and written communication, organizational and customer relations skills
• Attention to detail and mental concentration for accurately performing tasks and handling frequent interruptions
• Ability to maintain confidentiality of customer information and compliance with privacy laws
• Strong computer skills, including spreadsheet and word processing software
• Ability to work Monday through Friday from 8:00 a.m. to 6:00 p.m., and occasional Saturdays
• Bilingual in English and Spanish is desired

ORGANIZATION

• This position reports to the Quality Control Supervisor
• This position does not oversee other positions

TRAINING REQUIREMENTS

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

COMMUNITY INVOLVEMENT

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

ATTENDANCE

Punctuality and regular attendance should be regarded as essential functions of any position at Lone Star National Bank.
Among other things, "good attendance habits" mean the following:

• Be at your work station ready for work by the start of each workday
• Remain at your work station, unless the needs of the job require being elsewhere, except during authorized breaks (including restroom breaks)
• Take only the time normally allowed for breaks
• Call in and notify your supervisor or another member of management if you are going to be either absent or tardy
• Alternate work arrangements such as telecommuting or working from home are not permitted by Lone Star National Bank

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.