Relationship Manager in Longview Oak Forest

Austin Bank; Longview (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A regional financial institution in Longview is seeking a Relationship Manager to provide exceptional customer service and manage loan applications. The ideal candidate will possess advanced customer service skills and preferably hold a bachelor's degree. This on-site role emphasizes teamwork and requires strong communication and relationship-building abilities.

Qualifications

• Customer service skills must be advanced.
• Computer skills at novice level are acceptable.
• A bachelor's degree is preferred.

Responsibilities

• Provide superior customer service as a bank team member.
• Interview applicants for loan applications and analyze financial status.
• Participate in developing a teamwork atmosphere with coworkers.

Skills

Customer Service

Computer Skills

Education

Bachelor's degree

Job description

Relationship Manager in Longview Oak Forest

Job Category: Austin Bank Job Family

Requisition Number: RELAT002615

• Posted : November 18, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Longview Oak Forest
Longview, TX 75604, USA

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes the following:

Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.

Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin bank.

Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.

Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc. Take advantage of appropriate communication channels regarding bank related business matters.

Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.

Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.

Greets customers and provides superior customer service.

Interviews applicant and requests specified information for loan applications. Pulls credit files and credit reports.

Analyzes applicant financial status, credit, and property evaluations to determine feasibility of granting loans.

Ensures loan agreements are complete and accurate according to policy.

Corresponds with or interviews applicant or creditors to resolve questions regarding application information.

Approves loan within specified limits or refers to loan committee for approval and/or prepares and sends out denials.

Confers with underwriter regarding lending applications.

Calls on potential or existing customers to develop new business or retain existing business. Networks with title companies, real estate offices.

Works past due accounts in attempt to collect funds.

Analyzes potential loan markets to develop prospects for loans.

Participates with and assists senior loan officers on larger loans.

Provides customers with routine platform services, such as approving checks for cashing or handling customer problems. Provides exceptional customer service.

Greets customers and answers questions.

Answers telephone calls taking messages, forwarding calls or providing assistance to customers.

Performs property inspections and collateral assessment.

Inputs loan information on the system and completes entries. Inputs UCC filings.

Prepares monthly reports.

Reviews for accuracy loans already booked on the system.

Maintains/reviews VSI insurance and ticklers.

Maintains established department and Bank policies, procedures, objectives and quality assurance.

Enhances professional growth and development through participation in educational programs, current literature, community involvement and in-service meetings, etc.

Uses professionalism, courtesy and tact in working with Bank personnel.

Reports to work regularly and promptly.

Maintains confidentiality at all times.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Skills

Required

COMPUTERSKILLS

Novice

CUSTOMER SERVICE

Advanced

Education

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.