Booking Specialist

Travel with Jess-Costa Rica; San Francisco (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Travel with Jess-Costa Rica is seeking an organized Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details in a fast-paced environment. The ideal candidate communicates clearly, pays close attention to detail, and enjoys helping clients from initial inquiry through confirmations, modifications, and cancellations.

This role emphasizes organization, responsiveness, and problem-solving, with daily use of email

Qualifications

• Excellent written and verbal communication.
• Superior organization and attention to detail.
• Customer-focused and professional demeanor.
• Familiarity with email and web-based platforms.
• Experience in reservations or admin is a plus.

Responsibilities

• Assist clients with reservation requests and inquiries.
• Research accommodations, transport, activities and services.
• Coordinate reservation details according to client needs.
• Review confirmations for accuracy.
• Provide updates and reservation information.
• Handle modifications, cancellations, and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests and arrangements.
• Communicate with service providers as needed.
• Deliver professional and responsive client support.

Skills

Communication

Organization

Detail oriented

Customer focus

Research skills

Multitasking

Customer service

Job description

We are seeking an organized and customer-focused Reservation Services Coordinator to assist clients with researching options, coordinating reservations, and managing important booking details. This role is ideal for someone who communicates clearly, pays close attention to detail, and enjoys helping clients throughout the reservation process.

Responsibilities

• Assist clients with reservation requests and general inquiries
• Research available accommodations, transportation, activities, and related services
• Coordinate reservation details based on client needs and preferences
• Review confirmations and documentation for accuracy
• Communicate important updates and reservation information
• Assist with modifications, cancellations, and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests and upcoming arrangements
• Communicate with service providers when necessary
• Provide professional and responsive client support

Qualifications

• Strong written and verbal communication skills
• Excellent organization and attention to detail
• Customer-focused and professional
• Comfortable using email, online systems, and web-based platforms
• Strong research and problem-solving abilities
• Ability to manage multiple requests and deadlines
• Previous customer service, hospitality, reservations, or administrative experience is helpful but not required