Book Industry Sales Specialist - Client Growth & Support

Ingram-Content-Group; La Vergne (TN); On-site; USD 59,000 - 74,000; Full time

Benefits offered by this job

Medical/Prescription Drug plans

HSA

Vision

Dental

Health Care FSA

401K match

Life and AD&D

Employee Assistance programs

Tuition reimbursement

Volunteer opportunities

Job summary

Ingram Content Group (ICG) is seeking a Sales Specialist to join our La Vergne, TN team. The role supports the Director and National Account Managers, handling bulk and CDF clients and promoting Ingram Book Group programs, products, systems, and services to new and existing customers.

Collaborate with the sales team to ensure orders are placed, tracked, and delivered, while maintaining strong relationships for repeat business.

Qualifications

• HS Diploma or GED required.
• 2 years’ experience in sales OR book industry.
• 2 years’ experience in customer service.
• Intermediate to proficient EXCEL skills with over 2 years of hands‑on experience to include data manipulation/design, charts and formulas.
• Intermediate to proficient PowerPoint skills with over 2 years of hands‑on experience.

Responsibilities

• Learns to represent IBC with respect to promotion, sales, and service to a variety of customers to include all IBC services including new and backlist title sales, potential merchandise marketing planning and establishing and maintaining customer relations.
• Ensures high post‑sales satisfaction by working with the sales team to facilitate positive long‑term relationships and high potential for repeat business with customers.
• Facilitates placing, tracking and receipt of orders by working with the customers and appropriate Ingram departments.
• Works with other Ingram departments and business units to effectively manage and support all new accounts.
• Performs account maintenance/set up and support Account Managers (Wholesale/CDF).
• Analyzes customer needs and interests to identify, recommend, and expedite solutions to resolve customer problems and/or complaints.
• Monitors and updates report spreadsheets with sales and activity data and provides to management on a weekly and monthly basis.
• Works with Account Managers in a project management role to initiate, monitor and manage various projects.

Skills

Sales experience

Customer service

Excel

PowerPoint

Education

HS Diploma or GED

Book industry background

Job description

Ingram Content Group (ICG) is seeking a Sales Specialist to join our La Vergne, TN team. The role supports the Director and National Account Managers, handling bulk and CDF clients and promoting Ingram Book Group programs, products, systems, and services to new and existing customers.

Collaborate with the sales team to ensure orders are placed, tracked, and delivered, while maintaining strong relationships for repeat business.