Sales Specialist

Ingram Content Group; La Vergne (TN); On-site; USD 59,000 - 74,000; Full time

Benefits offered by this job

Medical insurance

HSA

Vision

Dental

401K match

Life insurance

Employee assistance

Tuition reimbursement

Volunteer opportunities

Wellness program

Casual dress code

United Way matching

Job summary

Ingram Content Group in La Vergne, TN is seeking a Sales Specialist to support Directors and National Account Managers, manage bulk and CDF clients, and promote Ingram Book Group programs.

You'll collaborate with customers and internal teams to place and track orders, maintain account data, and drive repeat business. Strong Excel and PowerPoint skills and 2+ years in sales or book industry are required.

Qualifications

• HS Diploma or GED required.
• 2 years’ experience in sales OR book industry.
• 2 years’ experience in customer service.
• Intermediate to proficient EXCEL skills with over 2 years of hands-on experience.
• Intermediate to proficient PowerPoint skills with over 2 years of hands-on experience.

Responsibilities

• Learns to represent IBC with respect to promotion, sales, and service to a variety of customers to include all IBC services including new and backlist title sales, potential merchandise marketing planning and establishing and maintaining customer relations.
• Ensures high post-sales satisfaction by working with the sales team to facilitate positive long‑term relationships and high potential for repeat business with customers.
• Facilitates placing, tracking and receipt of orders by working with the customers and appropriate Ingram departments.
• Works with other Ingram departments and business units to effectively manage and support all new accounts.
• Performs account maintenance/set up and support Account Managers (Wholesale/CDF).
• Analyzes customer needs and interests to identify, recommend, and expedite solutions to resolve customer problems and/or complaints.
• Monitors and updates report spreadsheets with sales and activity data and provides to management on a weekly and monthly basis.
• Works with Account Managers in a project management role to initiate, monitor and manage various projects.

Skills

Sales

Customer service

Strong communication

Organizational skills

Multi-tasking

Education

HS Diploma or GED

4-year degree preferred

Tools

Excel

PowerPoint

Job description

Job Description

Ingram Content Group (ICG) is on the lookout for a Sales Specialist to join our team in our La Vergne, TN office in the greater Nashville area. This person will provide support to the Director and National Account Managers (Wholesale/CDF) and assist in managing the team’s assigned bulk and CDF clients. Collaborates with the existing customers and prospects to represent IBC in the promotion, coordination, and participation of selling Ingram Book Group programs, products, systems, and services to new and existing clients. Provide coverage to the sales team when they are on vacation or traveling on business. Explains the company’s terms, policies, and procedures and, under direct supervision, integrates customers into Ingram Book Group.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• HS Diploma or GED required
• 2 years’ experience in sales OR book industry
• 2 years’ experience in customer service
• Intermediate to proficient EXCEL skills with over 2 years of hands‑on experience to include data manipulation/design, charts and formulas
• Intermediate to proficient PowerPoint skills with over 2 years of hands‑on experience

Preferred Qualifications:

• 4-year degree preferred
• Book industry background or experience
• Strong organizational skills
• Strong communication skills
• Strong EXCEL and PowerPoint skills
• Ability to multi-task

Key Responsibilities:

• Learns to represent IBC with respect to promotion, sales, and service to a variety of customers to include all IBC services including new and backlist title sales, potential merchandise marketing planning and establishing and maintaining customer relations.
• Ensures high post-sales satisfaction by working with the sales team to facilitate positive long‑term relationships and high potential for repeat business with customers.
• Facilitates placing, tracking and receipt of orders by working with the customers and appropriate Ingram departments.
• Works with other Ingram departments and business units to effectively manage and support all new accounts.
• Performs account maintenance/set up and support Account Managers (Wholesale/CDF).
• Analyzes customer needs and interests to identify, recommend, and expedite solutions to resolve customer problems and/or complaints.
• Monitors and updates report spreadsheets with sales and activity data and provides to management on a weekly and monthly basis.
• Works with Account Managers in a project management role to initiate, monitor and manage various projects.

Hiring Salary Range:

Hiring Salary Range: $59,464 - $74,110k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information:

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in‑kind opportunities to engage with non‑profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in‑kind drives for non‑profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish