Boise: Process Support Engineer for Semiconductors

Applied Materials; Boise (ID); On-site; USD 86,500 - 119,000; Full time

Job summary

Applied Materials in Boise, ID is seeking a Process Support Engineer to guide products through their lifecycle, providing high-visibility customer support through on-site installations and system diagnostics.

The role involves troubleshooting complex equipment, collaborating with R&D, and delivering data-driven analyses and DOE-driven experiments. On-site work with travel up to 25% and a strong focus on customer satisfaction and process optimization.

Qualifications

• Minimum 5 years in Semiconductor Capital Equipment or similar high-tech industry.
• Preferred 3+ years’ experience in Applications or Process Engineering.
• Bachelor’s Degree in STEM field.

Responsibilities

• Serve as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• Work closely with customer to optimize tool performance to meet process and integration requirements.
• Check and approve operational quality of system equipment. Instruct customers in operation and maintenance of the system.
• Provide highly visible customer support through on-site installation, as well as overseeing diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Analyze process and tool data to identify trends, troubleshoot issues, and support decision-making.
• Deliver clear written and verbal communication to customers and internal stakeholders.
• Prepare and deliver presentations on findings, progress, recommendations, and technical updates.

Skills

Customer liaison

Troubleshooting

Data analysis

Presentation skills

Education

Bachelor's Degree in STEM field

Tools

Semiconductor metrology tools

Job description

Applied Materials in Boise, ID is seeking a Process Support Engineer to guide products through their lifecycle, providing high-visibility customer support through on-site installations and system diagnostics.

The role involves troubleshooting complex equipment, collaborating with R&D, and delivering data-driven analyses and DOE-driven experiments. On-site work with travel up to 25% and a strong focus on customer satisfaction and process optimization.