Service Manager - Dallas

Cleaver-Brooks Sales & Service; Dallas (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) cash match

Employee assistance program

Tuition assistance

Paid time off & 11 holidays

Job summary

Cleaver-Brooks Sales & Service, Inc. in Dallas, TX, seeks a Service Manager to coordinate a service department of mechanics, technicians, and welders.

You will lead daily operations, respond to emergencies with technical resolutions, and ensure exceptional customer service and safety compliance. The role requires 5+ years of boiler service experience, strong electrical/controls skills, and proficiency with common office software.

Qualifications

• 5+ years boiler service technician experience essential.
• Strong electrical and controls capabilities.
• Proficient computer skills (Outlook, Word, Excel, Teams).

Responsibilities

• Develop and write proposals based on customer needs.
• Review JSAs, safety audits, and ensure personnel safety.
• Develop and evaluate employees continually.
• Review service tickets for accuracy and costs.
• Manage job flow including manpower, scheduling, and dispatching.
• Monitor costs and job status; track KPIs.
• Schedule training for staff as needed.
• Enforce company policies and discipline as required.
• Meet management goals and margins.

Skills

Customer-facing

Multi-tasking

Technical problem-solving

Education

High School diploma or equivalent

Technical degree preferred

Job description

Cleaver Brooks Sales and Service is looking for a Service Manager to join our team in Dallas, Texas. The Service Manager will coordinate the daily direction of a service department made up of a group of specialty mechanics, technicians, and welders. Coordinate company technical resources to ensure appropriate solutions are offered. This is a direct customer-facing position. Must be able to multi-task and respond to customer’s emergencies with technical resolutions. Excellent communication and interpersonal skills are required.

Any salary estimation specified in this job board may or may not be aligned with our organization’s pay philosophy.

Essential functions:

• Develop and write proposals based upon customer needs.
• Review JSA’s, safety audits, and be responsible for the safety of personnel in the shop and on the job site.
• Continual development and evaluation of employees.
• Review service tickets daily for accuracy of technical completion, procedures, time entry, and materials.
• Manages job flow including manpower, scheduling, material availability, and dispatching.
• Responsible for monitoring costs and job status.
• Schedules training for employees on an as needed basis.
• Manages employee discipline and adherence to company policies.
• Responsible for job margins, KPI’s, and meeting goals assigned by General Manager.
• All other duties as assigned by the General Manager.

Basic Requirements:

Education:

• A High School diploma or equivalent is mandatory. Technical degree preferred.

Experience:

• Must have 5+ years prior experience working as a boiler service technician on commercial/industrial steam and hot water boilers with strong electrical and controls capabilities. Computer competency including Outlook, Word, Excel, and Teams are required.

Physical Skill & Effort:

• Work requires computer proficiency
• Willingness / ability to work after hours, weekends, and emergency hours as needed
• Willingness / ability to travel domestically as needed
• Must have the ability to work independently with little direct supervision
• Work involves light and simple types of physical exertion

Working Conditions and Hazards:

Normal office conditions. Customer visits may include exposure to site specific hazards and safety requirements. Work environment may include dusty and hot conditions.

Benefits of being a Cleaver-Brooks Employee:

• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

Who is Cleaver-Brooks Sales & Service:

Cleaver-Brooks Sales and Service, Inc. (CBSS) is a market leader in providing fully integrated boiler and burner systems. CBSS offers a full range of capabilities from: new equipment, installation, rentals, retrofits, repairs, parts, and service. We can deliver, install, and upgrade boiler room solutions that improve efficiency, reduce cost, and optimize space. CBSS delivers the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. We are a 24/7 customer driven operation.

This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.