Service Manager - Dallas

Cleaver-Brooks; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Cash matching 401(k)

Employee assistance program (EAP)

Tuition assistance

Paid time off and holidays

Job summary

Cleaver-Brooks Sales and Service in Dallas, TX seeks a Service Manager to lead the service department of mechanics, technicians, and welders. You will coordinate technical resources, respond to emergencies, and maintain high customer satisfaction through clear communication.

The role requires 5+ years in boiler service with strong electrical/controls capabilities, and will involve after-hours work and domestic travel as needed. Competitive salary and comprehensive benefits accompany the position.

Qualifications

• High school diploma or equivalent required; technical degree preferred.
• 5+ years boiler service technician experience with commercial/industrial steam and hot water boilers.
• Strong electrical and controls capabilities; proficient with MS Office and Teams.

Responsibilities

• Develop and write proposals based on customer needs.
• Review JSAs and safety audits; ensure personnel safety.
• Develop and evaluate employees.
• Review service tickets for accuracy, procedures, time entry, and materials.
• Manage job flow: manpower, scheduling, materials, dispatching.
• Monitor costs and job status.
• Schedule training for employees as needed.
• Manage employee discipline and adherence to policies.
• Achieve margins and KPIs as directed by General Manager.
• Perform other duties as assigned.

Skills

Communication

Interpersonal skills

Customer facing

Multi-tasking

Education

High School diploma or equivalent

Tools

Outlook

Word

Excel

Teams

Job description

Cleaver Brooks Sales and Service is looking for aService Managerto join our team inDallas, Texas. The Service Manager will coordinate the daily direction of a service department made up of a group of specialty mechanics, technicians, and welders. Coordinate company technical resources to ensure appropriate solutions are offered. This is a direct customer-facing position. Must be able to multi-task and respond to customer’s emergencies with technical resolutions. Excellent communication and interpersonal skills are required.

Job Location:

Dallas Texas

Essential Functions

• Develop and write proposals based upon customer needs.
• Review JSA’s, safety audits, and be responsible for the safety of personnel in the shop and on the job site.
• Continual development and evaluation of employees.
• Review service tickets daily for accuracy of technical completion, procedures, time entry, and materials.
• Manages job flow including manpower, scheduling, material availability, and dispatching.
• Responsible for monitoring costs and job status.
• Schedules training for employees on an as needed basis.
• Manages employee discipline and adherence to company policies.
• Responsible for job margins, KPI’s, and meeting goals assigned by General Manager.
• All other duties as assigned by the General Manager.

Basic Requirements

• A High School diploma or equivalent is mandatory. Technical degree preferred.

Experience

• Must have 5+ years prior experience working as a boiler service technician on commercial/industrial steam and hot water boilers with strong electrical and controls capabilities. Computer competency including Outlook, Word, Excel, and Teams are required.

Physical Skill & Effort

• Work requires computer proficiency
• Willingness / ability to work after hours, weekends, and emergency hours as needed
• Willingness / ability to travel domestically as needed
• Must have the ability to work independently with little direct supervision
• Work involves light and simple types of physical exertion

Working Conditions and Hazards

Normal office conditions. Customer visits may include exposure to site specific hazards and safety requirements. Work environment may include dusty and hot conditions.

Benefits Of Being a Cleaver-Brooks Employee

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

Who Is Cleaver-Brooks Sales & Service

Cleaver-Brooks Sales and Service, Inc. (CBSS) is a market leader in providing fully integrated boiler and burner systems. CBSS offers a full range of capabilities from: new equipment, installation, rentals, retrofits, repairs, parts, and service. We can deliver, install, and upgrade boiler room solutions that improve efficiency, reduce cost, and optimize space. CBSS delivers the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. We are a 24/7 customer driven operation.

This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgement, to be proper.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review theKnow Your Rightsnotice from the Department of Labor.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.