BOH Shift Lead — Fast-Paced Kitchen Leader

Chick-fil-A; New York (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Bonus Pay

Health insurance

Sunday closure

Employee discounts

Leadership development

Education assistance opportunities

Job summary

Chick-fil-A Gateway Center in New York, NY is seeking a BOH Shift Lead to oversee and coordinate back-of-house operations in a high-volume restaurant. You will drive food safety, speed, and quality to exceed guest expectations while upholding Chick-fil-A’s culture and values.

As a hands-on leader, you will train and coach kitchen staff, manage assignments across stations, and ensure cleanliness and efficiency to support overall restaurant goals and guest satisfaction.

Qualifications

• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is preferred.
• Able to work on your feet for several hours at a time.
• Ability to lift up to 50 lbs.
• Consistent, reliable, with ability to multitask in a fast-paced setting.
• Dedication to cleanliness and completion of kitchen tasks.
• Strong commitment to superior customer service.
• Excellent interpersonal and conflict resolution skills.
• Cheerful, Positive Attitude and Values Teamwork.
• Smiles and able to maintain eye contact.
• Ability to use computer, tablet, and group communication apps.

Responsibilities

• Lead and participate operationally in day-to-day activities in high-volume, fast-paced Restaurant while adhering to Chick-fil-A standards and systems.
• Acts as a role model and leader in the kitchen, setting a tone for teamwork.
• Work with Team Members in all areas of the kitchen, ensuring speed and accuracy while maintaining food quality and safety; provide coaching and feedback.
• Manage assignments for all kitchen stations, including fries, breading, assembling, boards, and food prep.
• Complete required daily, weekly and monthly checklists.
• Assign weekly positions of BOH team members.
• Ensure the kitchen is neat, clean and orderly at all times.
• Communicate with other restaurant leaders outside the kitchen toward common goals.
• Assist in training of new hires.
• Address team member behavioral and performance issues.
• Support a team environment with shared ownership and responsibility.
• Adhere to Chick-fil-A rules and dress code at all times.
• Other duties as assigned.

Skills

Leadership experience

Teamwork

Customer service

Interpersonal skills

Conflict resolution

Positive attitude

Digital literacy

Multitasking

Reliable

Attention to cleanliness

Job description

Chick-fil-A Gateway Center in New York, NY is seeking a BOH Shift Lead to oversee and coordinate back-of-house operations in a high-volume restaurant. You will drive food safety, speed, and quality to exceed guest expectations while upholding Chick-fil-A’s culture and values.

As a hands-on leader, you will train and coach kitchen staff, manage assignments across stations, and ensure cleanliness and efficiency to support overall restaurant goals and guest satisfaction.