BOH Shift Lead

Chick-fil-A; New York (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Bonus Pay

Health insurance

Sunday closure

Employee discounts

Leadership development

Education assistance opportunities

Job summary

Chick-fil-A Gateway Center in New York, NY is seeking a BOH Shift Lead to oversee and coordinate back-of-house operations in a high-volume restaurant. You will drive food safety, speed, and quality to exceed guest expectations while upholding Chick-fil-A’s culture and values.

As a hands-on leader, you will train and coach kitchen staff, manage assignments across stations, and ensure cleanliness and efficiency to support overall restaurant goals and guest satisfaction.

Qualifications

• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is preferred.
• Able to work on your feet for several hours at a time.
• Ability to lift up to 50 lbs.
• Consistent, reliable, with ability to multitask in a fast-paced setting.
• Dedication to cleanliness and completion of kitchen tasks.
• Strong commitment to superior customer service.
• Excellent interpersonal and conflict resolution skills.
• Cheerful, Positive Attitude and Values Teamwork.
• Smiles and able to maintain eye contact.
• Ability to use computer, tablet, and group communication apps.

Responsibilities

• Lead and participate operationally in day-to-day activities in high-volume, fast-paced Restaurant while adhering to Chick-fil-A standards and systems.
• Acts as a role model and leader in the kitchen, setting a tone for teamwork.
• Work with Team Members in all areas of the kitchen, ensuring speed and accuracy while maintaining food quality and safety; provide coaching and feedback.
• Manage assignments for all kitchen stations, including fries, breading, assembling, boards, and food prep.
• Complete required daily, weekly and monthly checklists.
• Assign weekly positions of BOH team members.
• Ensure the kitchen is neat, clean and orderly at all times.
• Communicate with other restaurant leaders outside the kitchen toward common goals.
• Assist in training of new hires.
• Address team member behavioral and performance issues.
• Support a team environment with shared ownership and responsibility.
• Adhere to Chick-fil-A rules and dress code at all times.
• Other duties as assigned.

Skills

Leadership experience

Teamwork

Customer service

Interpersonal skills

Conflict resolution

Positive attitude

Digital literacy

Multitasking

Reliable

Attention to cleanliness

Job description

The BOH Shift Lead is responsible for overseeing the restaurant’s Back of House (BOH) operations. Their top priority is delivering fresh, fast, and safe food to exceed Guests' Expectations! This leader will ensure all food safety practices are implemented in accordance with NYC, state and federal guidelines. He/she consistently demonstrates our core values, embraces the Chick-fil-A culture, has a passion for people and serving others, has strong character, takes initiative and works with a sense of urgency at all times. Keeps team members accountable for each component of Operational Excellence and protects our core values by being a champion of culture and growth within the restaurant.

Responsibilities:

• Lead and participate operationally in day-to-day activities in high-volume, fast-paced Restaurant while adhering to Chick-fil-A standards and systems
• Acts as a role model and leader in the kitchen, setting a tone for teamwork
• Works alongside Team Members in all areas of the kitchen, ensuring speed and accuracy, while maintaining food quality and safety. Provides coaching and feedback in a way that is constructive and positive and in line with restaurant goals.
• Manage the assignments for all kitchen stations, including fries, breading, assembling, boards, and food prep
• Complete required daily, weekly and monthly checklists
• Assign weekly positions of BOH team members
• Ensure the kitchen is neat, clean and orderly at all times
• Is in constant communication with other restaurant leaders outside of the kitchen - working toward common restaurant goals and enabling each other's success.
• Assist in training of new hires
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Availability

• Fully available Opening or closing shifts based on business needs, including Saturdays and holidays.
• This is a 40+ hour/week position.

Certifications

• Must complete Food Handler training within a year of joing.

Qualifications:

• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• Able to work on your feet for several hours at a time
• Ability to lift up to 50 lbs
• Consistent, reliable, with ability to multitask in a fast-paced setting
• Dedication to cleanliness and completion of kitchen tasks
• Strong commitment to superior customer service
• Excellent interpersonal and conflict resolution skills
• Cheerful, Positive Attitude and Values Teamwork
• Smiles and able to maintain eye contact
• Ability to use computer, tablet, and group communication apps

Benefits:

• Bonus Pay
• Subsidized health, dental and vision insurance
• Closed Every Sunday
• Employee discounts
• Leadership Development
• Scholarship and Educational Assistance Opportunities

Chick-fil-A Gateway Center is excited to hire team members that are passionate about joining a positive, people-focused environment! Working at a Chick-fil-A restaurant is more than a job - it's an opportunity to grow your skills and contribute to a supportive, enthusiastic workplace. Like most Chick-fil-A restaurants, this location is owned and operated by an independent, franchised Operator who invests in the future of Team Members and enthusiastically gives back to the community.