FOH Shift Lead

Chick-fil-A; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Bonus Pay

Health, dental and vision insurance

Closed Sundays

Employee discounts

Leadership development

Scholarship and educational assistance

Job summary

Chick-fil-A Gateway Center is hiring a Front of House Shift Lead to oversee day-to-day FOH operations in a fast-paced restaurant in New York. You will lead daily activities, ensure speed and accuracy of orders, and maintain a welcoming dining area while upholding Chick-fil-A standards and culture.

Responsibilities include coaching team members, managing FOH station assignments, addressing guest issues, and ensuring compliance with policies.

Qualifications

• Prior experience as shift lead is preferred but not required.

Responsibilities

• Lead and participate in daily FOH operations in a high-volume restaurant.
• Address guest issues professionally to maintain satisfaction.
• Coach and develop team members to build a high-performance FOH team.
• Oversee FOH station assignments and ensure cleanliness of FOH and dining area.
• Manage daily, weekly, and monthly checklists and adhere to security and cash handling procedures.

Skills

Shift lead experience

Education

NYC Food Handler training

Job description

The Front of House (FOH) Shift Lead is responsible for overseeing the restaurant’s FOH day-to-day operations. Their top priority is delivering fresh, fast, and safe food to exceed Guests' Expectations! He/she consistently demonstrates our core values, embraces the Chick-fil-A culture, has a passion for people and serving others, has strong character, takes initiative and works with a sense of urgency at all times. Keeps team members accountable for each component of Operational Excellence and protects our core values by being a champion of culture and growth within the restaurant.

Responsibilities

• Lead and participate operationally in day-to-day activities in high-volume, fast-paced Restaurant while adhering to Chick-fil-A standards and systems
• Address guest issues that may arise in a professional manner
• Build a high-performance team and develop them with coaching, training, accountability and leading by example
• Manage the assignments for all FOH stations
• Complete required daily, weekly and monthly checklists
• Ensure FOH and dining room are always clean
• Execute proper security and cash handling and control procedures
• Appropriately document employee performance and policy/procedure violations and take appropriate corrective actions with Team Members.
• Assign weekly positions of FOH team members
• Achieve or exceed goals related to: speed of service, order accuracy, customer satisfaction, and Winning Hearts Every Day strategies to positively influence business and team results
• Assist in training of new hires
• Ability to manage Team Member behavioral and performance issues
• Review key FOH metrics, adhering to strict checklists/procedures, using standard tools, and always working towards continuous improvement.
• Is in constant communication with other restaurant leaders - working toward common restaurant goals and enabling each other's success.
• Adhere to Chick-fil-A rules and dress code at all times
• Other duties as assigned

Availability

• Fully available Opening or closing shifts based on business needs, including Saturdays and holidays.
• This is a 40+ hour/week position.

Certifications

• Must complete NYC Food Handler trainingwithin a year of hiring

Qualifications

• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• Prior experience in a hospitality or food service role is not required but is preferred
• Able to work on your feet for several hours at a time
• Ability to lift up to 50 lbs
• Consistent, reliable, with ability to multitask in a fast-paced setting
• Strong commitment to superior customer service
• Excellent interpersonal and conflict resolution skills
• Cheerful, Positive Attitude and Values Teamwork
• Smiles and able to maintain eye contact
• Ability to use computer, tablet, and group communication apps

Benefits

• Bonus Pay
• Subsidized health, dental and vision insurance
• Closed Every Sunday
• Employee discounts
• Leadership Development
• Scholarship and Educational Assistance Opportunities

Chick-fil-A Gateway Center is excited to hire team members that are passionate about joining a positive, people-focused environment! Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity to grow your skills and contribute to a supportive, enthusiastic workplace. Like most Chick-fil-A restaurants, this location is owned and operated by an independent, franchised Operator who invests in the future of Team Members and enthusiastically gives back to the community.